Vice President, Sales - Retail
Full Location: Remote - US
We are looking for a Vice President, Sales - Retail proven new business hunter with deep domain expertise in Retail outsourcing. This is not a services generalist role. We need someone who understands the Retail landscape at a granular level - a market SME and thought leader who can engage C-suite decision-makers with industry-specific insight and immediately establish credibility through domain knowledge.
The Vice President, Sales - Retail will be responsible for identifying, developing, and closing new logo relationships with mid-market and enterprise organizations across the Retail vertical. This individual will build the market, not just work a pipeline - combining proactive business development, strategic positioning, and executive relationship building to drive new client acquisition in a defined vertical.
What Will You Do:- Hunt and close new logo business within the Retail vertical, with a consistent track record of landing 3+ new logos per year
- Develop and execute a market development strategy targeting diversified retail organizations
- Build deep, value-based relationships with C-suite and VP-level decision-makers across operations, customer experience, claims, compliance, and procurement
- Serve as a recognized thought leader in Retail outsourcing - leveraging domain expertise to shape client conversations around industry trends, regulatory pressures, and operational transformation
- Lead strategic sessions with prospective clients that go beyond capability presentations - providing consultative insight on how outsourcing solutions address real business challenges in their environment
- Manage the full sales cycle from identification and qualification through needs assessment, solution design, presentation, and contract negotiation
- Collaborate with internal operations, solution design, and compliance SMEs to develop differentiated, vertical-specific proposals
- Maintain a disciplined pipeline with weekly forecasts against revenue targets, consistently meeting or exceeding annual new business goals
- Represent ResultsCX at industry events, conferences, and forums to build brand visibility and market credibility within Retail.
What You Bring:- 10+ years of enterprise new business sales experience, with a minimum of 5 years selling outsourced services specifically within Retail vertical.
- Demonstrated track record of consistently closing 3+ new logo deals per year in high-value, complex sales environments
- Deep domain expertise in Retail operations - partnering with retail clients to optimize customer experience, streamline operations, improve compliance, and drive business performance.
- Established executive network within the Retail ecosystem
- Ability to position yourself as a market SME and thought leader, not just a relationship manager - clients should view you as someone who understands their business at a strategic level
- Entrepreneurial mindset with the ability to build a market from the ground up, not just inherit a book
- Strong executive presence with the ability to engage, influence, and close at the C-suite level
- Bachelor's degree in business, Finance, or related field
- Willingness to travel a minimum of 50%
