JOB SUMMARYThe Vice President of Property Operations is a strategic, results-oriented leader responsible for portfolio performance, organizational capability, and disciplined execution across the company's Southeast multifamily management platform, with a heavy concentration of communities and business activity in Florida. This role translates enterprise priorities into clear operating strategies, measurable action plans, and sustainable results. The Vice President leads and develops Regional Managers and property teams, challenges conventional practices, uses data to identify opportunities and risks, and drives accountability for financial, operational, compliance, resident, and client outcomes. The position retains P&L responsibility for an assigned Southeast portfolio, including affordable and mixed-income communities, and serves as a senior partner to clients, agencies, and internal leadership.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES• Strategic Portfolio Leadership - Develop and execute portfolio strategies across the Southeast, with a heavy focus on Florida, aligned with company objectives, client expectations, asset priorities, and market conditions. Establish clear priorities, performance standards, and operating rhythms that focus teams on the highest-impact work.
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Drive Results and Accountability - Own portfolio outcomes and create a high-accountability culture. Translate goals into measurable commitments, monitor progress, remove barriers, and intervene decisively when performance is off track.
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Financial and P&L Performance - Maintain full P&L accountability for the designated portfolio. Analyze revenue, expenses, cash flow, occupancy, collections, bad debt, capital needs, and budget variances; identify performance gaps and drive corrective action plans through completion.
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Data Analysis and Action Planning - Use operating, financial, compliance, resident, and market data to identify trends, root causes, risks, and opportunities. Convert insights into prioritized action plans with owners, milestones, deadlines, and measurable outcomes.
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Execution Excellence - Build disciplined execution practices that ensure initiatives move from decision to implementation. Establish follow-up mechanisms, verify results, and adjust plans quickly based on performance data and changing conditions.
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Develop Leaders and Teams - Coach, challenge, and develop Regional Managers and other direct reports. Build leadership depth, succession readiness, and stronger decision-making capability through frequent feedback, targeted development plans, delegation, and stretch assignments.
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Challenge Norms and Improve the Business - Question legacy practices, push beyond accepted norms, and promote thoughtful experimentation. Simplify processes, eliminate low-value activity, scale best practices, and lead change that improves performance and the employee, resident, and client experience.
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Operational Oversight - Provide executive oversight of property operations across the assigned portfolio, ensuring teams execute consistently in leasing, resident services, maintenance, collections, compliance, risk management, and property standards.
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Performance Recovery - Lead structured recovery efforts for underperforming or distressed assets. Diagnose root causes, deploy resources, establish recovery plans, and maintain an intensive review cadence until performance stabilizes.
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Budgeting and Forecasting - Lead the review and approval of annual property budgets, forecasts, and business plans. Ensure assumptions are data-based, strategies are operationally sound, and teams take timely action to address emerging variances.
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Client and Stakeholder Leadership - Serve as a trusted strategic partner to clients. Communicate portfolio performance with clarity and candor, present data-supported recommendations, and lead resolution of complex operational, financial, or relationship issues.
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Culture and Talent - Build a culture grounded in the company's core values, ownership, collaboration, urgency, and continuous improvement. Attract and retain strong leaders and address performance or organizational gaps promptly.
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Consistency, Compliance, and Risk - Ensure portfolio operations comply with company policies, regulatory requirements, affordable housing programs, and client standards. Partner with internal teams to anticipate and mitigate compliance, operational, financial, and reputational risks.
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New Business and Industry Leadership - Support business growth by cultivating owner relationships, contributing operational expertise to proposals and transitions, representing the company with agencies and community stakeholders, and participating in relevant industry associations.
• Travel and Field Engagement - Travel approximately 25-50% of the time throughout the Southeast, with frequent travel in Florida, to maintain visible leadership at communities, assess conditions firsthand, coach teams, meet with clients and partners, and accelerate execution of portfolio priorities.
LEADERSHIP EXPECTATIONS•
Enterprise Perspective - Balances property-level realities with portfolio and company priorities; makes decisions that support long-term value and scalable performance.
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Strategic Agility - Anticipates change, evaluates multiple scenarios, and shifts resources or direction quickly when data and business conditions require it.
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Courage and Influence - Raises difficult issues early, challenges assumptions constructively, and aligns stakeholders around clear decisions and commitments.
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Talent Builder - Creates stronger leaders, not dependency; sets high expectations while providing the coaching, context, and resources required for success.
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Bias for Action - Moves with urgency, maintains attention to detail, and follows through until measurable results are achieved.
QUALIFICATIONS• Professional Experience - Minimum of seven (7) years of multifamily property management experience with a demonstrated progression of leadership responsibility and accountability for a complex portfolio. Experience leading operations across the Southeast, particularly Florida, is strongly preferred.
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Leadership Track Record - Demonstrated ability to improve business results, lead through change, develop leaders, strengthen teams, and execute across multiple properties and markets.
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Analytical Capability - Strong financial and operational acumen with the ability to interpret complex data, identify root causes, assess asset performance, and translate findings into practical action plans.
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Affordable Housing Knowledge - Experience with affordable housing programs, including LIHTC and Project-Based Section 8, strongly preferred.
• Education - Bachelor's degree required; Master of Business Administration (MBA) preferred.
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Industry Certification - Certified Property Manager (CPM) designation strongly preferred.
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Technology - Property management software experience required; Yardi experience preferred. Proficiency using reporting and analytical tools to manage performance is expected.
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Communication - Exceptional written, verbal, presentation, and stakeholder-management skills, including the ability to communicate complex issues and recommendations clearly.
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Conflict Resolution - Demonstrated ability to navigate conflict, make sound decisions under pressure, and resolve complex operational and people issues.
• Travel - Ability and willingness to travel 25-50% of the time throughout the Southeast, including frequent property visits in Florida, to corporate in Virginia Beach, and occasional overnight travel.
What We Offer- Competitive salary
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) with company match
- Paid time off, holidays, and volunteer days
- Opportunities for professional growth and advancement within a dynamic organization..
