The Opportunity
As the Vice President, Exterior Signage, you will lead one of Stratus' core business areas and play a key role in shaping how we deliver for our customers, develop our teams, and grow the business. You will provide strategic and operational leadership across Account Management and Project Management, with responsibility for customer experience, project execution, financial performance, and team development.
In this role, you will partner closely with customers, Sales, Customer Success, Manufacturing, Finance, and executive leadership to strengthen customer relationships, improve operational performance, and drive profitable growth. You will help set the direction for the Exterior Signage business while ensuring teams have the clarity, resources, and leadership needed to execute effectively.
This is an opportunity for an experienced leader who enjoys building high-performing teams, solving complex business challenges, and creating strong customer partnerships. If you are energized by balancing strategy with execution and want to make a visible impact on both customer success and business performance, this role offers the opportunity to help shape the future of Exterior Signage at Stratus.
Responsibilities
- Set the strategic direction and operating priorities for the Exterior Signage business, translating company goals into clear plans, performance expectations, and measurable outcomes.
- Lead and develop Account Management, Project Management, and people leaders, building a culture of accountability, collaboration, customer focus, and continuous improvement.
- Own business performance across revenue, gross margin, profitability, forecasting, customer satisfaction, project execution, and resource utilization.
- Oversee the successful delivery of complex customer programs, ensuring teams proactively manage scope, schedule, budget, quality, risk, and customer expectations.
- Build and strengthen executive-level customer relationships, serving as a senior escalation point and identifying opportunities to improve retention, expand partnerships, and support long-term account growth.
- Partner with Sales and Customer Success on account strategy, pipeline opportunities, customer transitions, and growth initiatives while ensuring operational readiness and delivery capability.
- Use financial and operational data to evaluate performance, identify risks and opportunities, and provide clear recommendations and business updates to executive leadership.
- Drive operational excellence through standardized processes, performance management, technology adoption, capacity planning, and continuous improvement initiatives.
- Partner cross-functionally with Manufacturing, Field Services, Finance, Quality, and other teams to improve execution, resolve systemic issues, and support enterprise priorities.
- Lead talent planning for the function, including organizational design, succession planning, recruiting, coaching, engagement, retention, and development of future leaders.
Qualifications
- 10 or more years of progressive leadership experience in customer-facing operations, account management, project management, program management, or a related business function, including significant experience leading leaders and multi-level teams.
- Demonstrated success owning revenue, profitability, forecasting, operational performance, and customer outcomes within a complex, project-based business.
- Strong executive presence and customer relationship skills, with experience navigating escalations, negotiating priorities, and building trusted partnerships with senior customer stakeholders.
- Proven ability to build, coach, and retain high-performing teams while establishing clear accountability and performance expectations.
- Strong business and financial acumen with the ability to interpret performance data, identify root causes, and translate analysis into practical action.
- Experience leading complex customer programs with multiple stakeholders, locations, deadlines, and competing priorities.
- Strong strategic thinking, decision-making, communication, and cross-functional leadership skills.
- Proficiency with Microsoft Office and business management, project management, CRM, and reporting systems.
- Signage, construction, brand implementation, or other project-based industry experience strongly preferred; extensive knowledge of exterior signage is a plus.
- Bachelor’s degree in Business, Operations, Construction Management, or a related field preferred; equivalent combination of education and relevant leadership experience may be considered.
What We Offer
Culture & Growth
- Supportive, collaborative work environment
- Career growth and advancement opportunities
- Tuition reimbursement program
- Regular coaching, feedback, and mentorship to support growth
Health & Wellbeing
- Competitive medical, dental, and vision insurance coverage
- Health Savings Accounts with employer contributions
- Flexible spending accounts for healthcare and dependent care
- Employee Assistance Program
Financial Security
- Weekly pay schedule
- 401(k) with employer match
- Company-paid life insurance
- Company-paid short- and long-term disability coverage
Work-Life Balance
- Generous paid time off and company holidays
- Volunteer Time Off
- Paid parental leave
Pay Transparency
$100,000 - $120,000 Annually
This range reflects the anticipated compensation for this role at the time of posting. Actual pay may vary based on factors such as job-related skills, experience, education, location, and business needs. This position may also be eligible for bonus or incentive compensation based on the nature of the position, individual, department, and/or company performance.
Travel Requirements
This position requires travel as an essential function of the role to support in-person interaction with customers, field partners, and business stakeholders. Travel may be conducted via automobile, air, or other modes of transportation and may include overnight stays as needed.
Work Environment
This role operates in a [remote home office / hybrid office / or on-site office] environment, with regular collaboration within and across teams. The position involves extended periods of sitting, computer use, and virtual communication and interaction. Physical requirements may include lifting up to 20 pounds and general movement within an office setting.
