JP Morgan Chase & Co.

Vice President, Product Portfolio Operations Manager, Chase Travel

JP Morgan Chase & Co. • $125K — $150K *
Glen Allen, VA 23060In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in product operations, specifically in controls and process improvement.
  • Strong background in establishing operational routines and supporting product areas.
  • Proficient in strategic planning and analytical problem-solving techniques.
  • Demonstrated ability to create clear documentation, like SOPs and playbooks.
  • Exceptional communication skills to influence and engage with various stakeholders.
  • Ability to transform complex processes into understandable guidance and training materials.
  • Proven track record of embodying and promoting organizational values.

Responsibilities

  • Partner with Product teams to analyze and report on portfolio performance metrics.
  • Ensure accuracy and consistency of data in Systems of Record such as Align, Jira, and PAT.
  • Produce dashboards and reports for enhanced portfolio monitoring and decision-making.
  • Coordinate test activities and support audits, including evidence collection and reporting.
  • Improve operational routines and governance across Product Areas for increased efficiency.
  • Identify process gaps and implement scalable, automated solutions, including AI integration.
  • Develop strong stakeholder relationships and align team execution with strategic objectives.
  • Monitor performance trends, surface insights, and recommend actionable improvements.

Benefits

  • Positive and inclusive workplace culture
  • Opportunities for professional growth and development
  • Support for continuous improvement and collaboration
  • Access to innovative tools and technologies
  • Engagement in strategic initiatives within a leading organization.
Full Job Description
JOB DESCRIPTION

As a Product Portfolio Operations Manager in Chase Travel team you will provide support to the Portfolio Quad - ensuring value delivery and performance against business objectives, enabling products/portfolio to operate efficiently in the organizational ecosystems. You will play a critical role in supporting teams, embodying Chase values, and driving strategic initiatives. Your leadership will foster a culture of collaboration and continuous improvement, ensuring alignment with our mission and goals.

Job responsibilities

  • Partner with Product teams to gather, analyze, and report portfolio health and performance metrics.

  • Maintain high-quality data in Systems of Record (e.g., Align, Jira, PAT), ensuring accuracy, timeliness, and consistency.

  • Produce recurring and ad hoc dashboards/reports to improve portfolio monitoring, transparency, and decision-making.

  • Support controls and audit activities, including test coordination, evidence collection, status tracking, and stakeholder/leadership reporting.

  • Establish and continuously improve portfolio operating routines, governance, and ways of working to increase efficiency across Product Areas.

  • Identify process gaps and implement scalable systems and automation (including AI-enabled approaches) to enhance controls hygiene and productivity.

  • Build strong relationships with key stakeholders and communicate clearly with leadership to align execution to strategy and objectives.

  • Monitor trends and performance outcomes, surface insights, and recommend improvements and corrective actions.

  • Support PPO leadership team with project and ad-hoc activities and initiatives.

  • Model and champion Chase values, contributing to a positive, inclusive culture.

Required qualifications, capabilities, and skills

  • Proven experience in product operations, with a strong focus on controls, risk/issue tracking, and process improvement.

  • Demonstrated experience establishing and supporting ways of working, operating routines, and portfolio/product-area operational support.

  • Strong strategic planning, analytical, and problem-solving skills; able to identify root causes and implement scalable solutions.

  • Excellent documentation skills and the ability to create clear, durable artifacts (playbooks, SOPs, procedures).

  • Exceptional written and verbal communication and interpersonal skills; able to influence and partner effectively across stakeholders and levels.

  • Ability to simplify complex processes into clear guidance, including development of training and communications.

  • Demonstrated ability to act as a culture carrier, consistently promoting and modeling organizational values.

Preferred qualifications, capabilities, and skills

  • Jira, Align, Tableau, Co-Pilot or other AI tools
  • Experience with ways of working and operational support
  • Ability to drive innovation and operational excellence.
  • Familiarity with Chase CCB processes and standards.
  • Passion for fostering a collaborative and inclusive workplace culture.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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