JP Morgan Chase & Co.

Vice President- Partner Technical Experience Lead

JP Morgan Chase & Co. • $180K — $220K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years experience as a technical liaison for external partners
  • 5+ years in API- and platform-based integrations
  • 5+ years translating business to technical requirements
  • 5+ years leading technical discussions with stakeholders
  • 5+ years documenting technical specifications and workflows
  • Knowledge of technology change management
  • Ability to clearly communicate technical concepts

Responsibilities

  • Serve as the main technical contact for partner onboarding and support
  • Translate partner needs into actionable technical requirements
  • Collaborate with teams on solution design and delivery milestones
  • Design and support integrations using APIs and platform services
  • Lead technical working sessions with partners
  • Document integration requirements and best practices
  • Identify improvements in technical processes through automation

Benefits

  • Collaborative environment with cross-functional teams
  • Opportunity to influence partner experience and integration quality
  • Focus on process improvement and innovation
  • Engagement with diverse stakeholders
  • Development of both technical and leadership skills
Full Job Description
JOB DESCRIPTION

Build and strengthen technical partnerships that power customer-facing experiences. In this role, you’ll guide integrations from strategy through launch and long-term support. You’ll collaborate across product and engineering teams and communicate clearly with external stakeholders. Your work will help deliver stable, secure, and scalable solutions.

Job summary

As a Vice President- Partner technical Experience Lead in the  Co-brand and Partner Product, you will lead partner-facing technical implementation and post-launch support to deliver reliable, secure, and scalable integrations. You collaborate with product, engineering, and business stakeholders to translate requirements into actionable plans, reduce friction during onboarding, and improve the ongoing partner technical experience. You also support change management and help ensure solutions align to governance, risk, and compliance expectations.

Job responsibilities

  • Serve as the primary technical point of contact for external partners across strategy alignment, onboarding, integration delivery, and ongoing support
  • Translate partner business needs into clear technical requirements, implementation approaches, and decision points
  • Partner with product and engineering teams to align on capabilities, solution design, and delivery milestones
  • Design and support integrations using existing and new capabilities, including APIs and platform services
  • Lead partner “tech-to-tech” working sessions to review roadmaps, implementation status, and technical issues
  • Document integration requirements, technical specifications, best practices, and operational runbooks for ongoing support
  • Identify opportunities to improve technical processes through automation, standardization, and integration patterns
  • Provide clear, audience-appropriate communication of technical concepts, risks, and trade-offs to partner stakeholders
  • Advocate for partner needs internally by sharing structured feedback, patterns, and recurring pain points
  • Support technical change management by assessing impacts, coordinating communications, and reducing implementation risk
  • Help ensure solutions meet security, performance, and compliance requirements throughout implementation and post-launch operations

Required qualifications, capabilities and skills

  • 5years+ experience serving as a technical liaison for external partners in an integration, onboarding, or implementation role
  • 5 years+ experience supporting API- and platform-based integrations across design, build, testing, and release
  • 5years+ experience translating business requirements into technical requirements and delivery plans
  • 5years+ experience leading technical discussions with external stakeholders and internal cross-functional teams
  • 5years+ experience documenting technical requirements and implementation artifacts (e.g., specifications, runbooks, support workflows)
  • Knowledge of change management concepts for technology implementations and production support
  • Ability to communicate technical concepts clearly to technical and non-technical audiences
  • Ability to identify and escalate delivery risks, dependencies, and operational issues in a timely manner

Preferred qualifications, capabilities and skills

  • 7years+ experience supporting post-launch integration maintenance, incident triage, and issue resolution with external partners
  • 7years+ experience with authentication and authorization concepts commonly used in API integrations
  • 7years+ experience improving technical processes through automation, standardization, or reusable integration patterns
  • 7years+ experience collaborating with governance, risk, and compliance stakeholders on technology delivery
  • 7years+ experience operating in a matrixed environment with multiple product and engineering teams
  • Familiarity with performance and reliability considerations for partner-facing integrations

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

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For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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