The Vice President of Technology supports AMOCO in "serving the financial needs of our members" by shaping and advancing digital initiatives that bring the credit union's technology strategy to life. The role ensures strong execution and operational oversight across various technology departments, working in close partnership with the SVP of Technology and leaders across lending, operations, finance, and member services to deliver enterprise-wide systems, services, and strategic outcomes. The incumbent manages key programs and teams, and ensures that infrastructure and systems effectively support business goals. This role translates strategic direction into actionable plans, drives execution, and ensures service excellence, regulatory compliance, and operational efficiency.
Major Duties and Responsibilities
Weight
Description
25%
Strategic & Program Leadership. Executes the credit union's technology roadmap in alignment with established strategic objectives, ensuring priorities are translated into well defined operational functions and measurable outcomes. Leads the delivery of technology initiatives across the organization, driving execution from concept through implementation. Develops and executes the credit union's project roadmaps, establishing and rigorously monitoring performance metrics to ensure accountability, transparency, and demonstrable results. Provides regular updates to senior leadership on program progress, risks, and overall performance. Evaluates fintech solutions and emerging technologies, making recommendations and supporting implementation efforts that align with organizational goals. Contributes to the development and management of the technology budget, including capital planning and investment prioritization.
20%
Technology & Operations Management. Responsible for oversight, availability, and success of the credit union's core processing systems, including platforms such as Jack Henry Symitar, along with network infrastructure, cloud environments, telecommunications, and end-user support services. Ensures system availability, performance, and scalability while proactively addressing operational challenges. Oversees execution of the technology project portfolio, ensuring initiatives are delivered on time and within budget. Manages system administration activities across platforms and applications while overseeing data warehouse, business intelligence, analytics, and reporting functions in collaboration with assigned resources to support data-driven decision-making. Provides leadership for IS&T service management and helpdesk operations, while advancing the credit union's data governance framework, business intelligence capabilities, and internal software development function in partnership with assigned resources.
20%
Leadership & Talent Development. Leads, coaches, and develops various teams within the Technology Division, fostering a high-performing and engaged workforce. Manages a team of approximately 10-25 employees, providing clear direction, performance expectations, and accountability frameworks. Establishes effective team structures to support operational and strategic goals. Builds and maintains succession plans to ensure leadership continuity and develop a strong technology talent pipeline. Promotes a culture of innovation, collaboration, and continuous improvement to support the evolving needs of the organization.
20%
Information Security & Compliance. Serves as a key member of the Technology team with overall responsibility for the effectiveness, performance, and success of the credit union's IS&T compliance and information security programs. Accomplishes these objectives through the leadership, coordination, and support of technical subject matter experts, management and support staff, cross-functional partners, and external resources dedicated to advancing and supporting the credit union's cybersecurity strategy and governance programs. Ensures the protection of critical information assets and the maintenance of a strong security posture. Ensures compliance with NCUA regulations and all applicable regulatory requirements, integrating compliance into daily operations and strategic initiatives. Provides oversight of incident response planning efforts to enhance organizational readiness and the mitigation of security events. Oversees third-party and vendor risk management processes, including due diligence and ongoing monitoring. Leads and supports information security audits and regulatory examinations, ensuring timely, accurate, and effective responses. Ensures the implementation and enforcement of IT security policies, standards, and procedures to uphold organizational and regulatory expectations.
15%
Vendor & Financial Management. Manages vendor relationships to ensure effective service delivery, including contract negotiations, performance monitoring, and ongoing relationship management. Ensures vendors consistently meet service level agreements, compliance requirements, and organizational expectations.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Commitment to provide excellent customer service while using Member Service & Loyalty Skills: Focus on Member, Maintain/Enhance Self-Esteem, Listen, Maintain Personal Responsibility, Manage Complaints and Resolve Problems.
Knowledge and Skills
Experience
The Vice President of Digital Operations & Technology position requires a proven track record of leadership in managing enterprise technology operations and teams. Must also have 10 years of increasing responsibility in technology management. Preferred Experience includes: - Experience with Jack Henry Symitar core system Experience in financial services, banking, or credit union environment - Strong understanding of regulatory frameworks (e.g., NCUA, FFIEC) - Experience leading digital transformation and enterprise technology initiatives.
Education/Certifications/Licenses
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent certifications/experience)
Other Skills
Execution-focused leadership and operational excellence - Strong project and program management capabilities Technical acumen across infrastructure, applications, and cybersecurity - Strategic thinking with the ability to operationalize plans - Effective communication and stakeholder management - Risk management and regulatory awareness
