Position Summary:
The Vice President of Operations will develop and oversee the operational functions of Natchaug Hospital which includes all clinical and non-clinical services. The Vice President will have accountability for the delivery of efficient, safe, and high-quality care that meets regulatory requirements and promotes positive client and staff experiences. The Vice President will align operational performance with the goals and objectives of Hartford HealthCare and add value by ensuring strong operations management while demonstrating a keen focus on performance improvement, safety, service excellence and cost management.
Key Accountabilities:
- Oversee the day-to-day operations, future growth and program development while ensuring responsible stewardship of human, fiscal and physical resources
- Motivate, coach and develop colleagues to their highest performance using effective management practices
- Lead achievement of balanced scorecard goals for Natchaug and assure that the strategies and tactics are aligned with the goals and priorities of Hartford HealthCare as a whole
- Manage the entity efficiently and effectively to maximize quality of services and revenue generation
- Support health equity by ensuring that the delivery of quality and culturally competent, patient-centered care is provided to all clients
- Identify and implement innovative services and solutions that create value for the community and provide growth opportunities for Hartford HealthCare
- Engage and build strategic partnerships with key internal stakeholders through transparent communication and effective relationship building to collaboratively execute business strategies
- Foster strong relationships with both hospital-based and community physicians to meet and exceed operating objectives. Serve as a role model for physician engagement by cultivating honest and transparent communication with medical staff
Qualifications:- Master's Degree in a Clinical Discipline, Social Work, Counseling and/or related field required
- Ten plus years of experience in a behavioral health and/or chemical dependency organization
- Seven years plus of progressive leadership experience, with three of those years in an administrator role. Preferably in a union environment
- Current CT licensures as a LCSW, LMFT, LPC or LADC is preferred
- Visible leader with excellent interpersonal communication skills who relates well with all levels of the organization
- A creative, forward-thinking leader with the proven ability to engage, coach and mentor direct reports, colleagues and other key stakeholders
- Strong project planning and problem resolution skills
- Ability to align goals with the strategic goals of the organization, as well as understand external impacts on internal strategy
- The ability to leverage the technical expertise of internal and external resources while managing competing demands
