5-10 years in operations, management consulting, towing, transportation, logistics, or a similar field
Proven leadership in enhancing performance through measurable goals
Strong analytical skills to translate data into actionable insights
Experience in designing effective processes and operating systems
Advanced Excel proficiency for management reporting and dashboards
Excellent communication skills with diverse teams and stakeholders
Adaptability to a fast-paced, decentralized, entrepreneurial environment
Responsibilities
Lead daily operations across multiple towing locations, collaborating with managers and staff to resolve issues
Manage and develop direct reports, setting expectations and conducting performance reviews
Assess workflows and implement scalable SOPs and internal controls
Create reporting dashboards on key metrics like call volume and profitability, driving corrective actions as needed
Collaborate with leadership on operating plans, budgets, and integration of new acquisitions
Ensure proper staffing and support recruitment and onboarding efforts
Benefits
Hands-on leadership role with autonomy and growth potential
Opportunity to build and shape operations rather than just maintain them
Engagement with a growing group of companies in a dynamic industry
Collaboration with executive leadership and board members
Travel opportunities within the Midwest region
Full Job Description
Job Description Vice President & General Manager
Morton Grove, IL (Chicagoland)Full timeOn-site, with travel to Vernon Hills and Effingham, IL Base salary $110,000-$165,000 plus a discretionary bonus
A growing group of towing companies serving commercial and municipal customers across the Midwest is looking for its next operations leader. Reporting to the President/CEO and partnering with the Co-Presidents, Board, and Group Controller, you'll own the processes, KPIs, and management routines that get multiple locations running as one consistent operation.
This is a hands-on leadership seat with real autonomy and room to grow. It's a strong fit for a senior operator or former management consultant who enjoys moving between strategy and daily execution, and who wants to build something rather than maintain it.
What you'll do
Lead daily operations across multiple towing businesses and locations, working alongside location managers, dispatch, drivers, and admin staff to solve problems quickly
Manage and develop several direct reports, setting clear expectations, coaching managers, and running regular performance reviews and operating meetings
Assess workflows and roll out practical, scalable SOPs, management processes, and internal controls across dispatching, scheduling, billing, and communication
Build reporting and dashboards on call volume, revenue per call, driver productivity, labor utilization, response times, fleet availability, customer performance, and profitability, then dig into root causes and drive corrective action
Partner with the President, Board, and Group Controller on operating plans, budgets, and targets; sharpen pricing, labor efficiency, and profitability; and help integrate new acquisitions
Keep every location properly staffed, and help recruit, onboard, and develop the team
What you'll bring
5-10 years in operations, management consulting, towing, transportation, logistics, or a similar field
A track record of leading people and improving performance through goals, measurement, and accountability
Strong analytical skills and the ability to turn operational and financial data into action
Experience designing processes and operating systems that stick
Advanced Excel skills and experience building management reports and dashboards
Clear communication with executives, managers, and frontline staff, plus the judgment and follow-through to work independently
Energy for a fast-moving, decentralized, entrepreneurial environment
Based in Chicagoland and willing to travel to locations in Illinois
Nice to have
Towing, transportation, logistics, or other multi-location service business experience
Bachelor's or master's degree in business, engineering, operations, finance, or a related field
What success looks like in year one
Reliable operating and KPI reporting across the group, with clear visibility into call volume, driver productivity, pricing, labor utilization, and profitability
Consistent processes, management routines, and accountability at every location
Measurable gains in revenue and efficiency
A stronger management bench and a scalable foundation for continued growth
Compensation
Base salary $110,000-$165,000
Discretionary bonus, currently estimated at $10,000-$20,000
Location
Based primarily in Morton Grove, IL, with regular travel to the Vernon Hills and Effingham, IL locations
Ready to lead operations for a growing multi-location towing group? Apply today and a Motocruit recruiter will reach out to start the conversation.
