The Target Pay Range for this position is $274,000-$342,000 annually. At SDx/Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.Job OverviewThe Vice President, Global Medical Operations, is a key member of the Global Operations Leadership Team, responsible for defining and executing the global strategy for Pathology, Radiology, and Consultation services. This leader will drive operational excellence, innovation, financial performance, and talent strategies to deliver exceptional customer experience and support sustainable business growth.
Working in close partnership with the North America and EU/APAC Commercial and Operations Leadership Teams, the VP will translate business priorities and customer needs into actionable strategies, measurable objectives, and execution plans. The role requires a strategic, data-driven, and forward-thinking leader who can build high-performing teams, influence senior stakeholders, drive transformation, and leverage emerging technologies, including AI, to continuously improve service delivery and customer experience. The VP leads a team of 5 direct reports and a total team of ~230 Associates.
Key ResponsibilitiesStrategy Development & Execution- Define and lead the global Medical Operations strategy, establishing clear priorities, objectives, roadmaps, and action plans aligned with SDx business priorities and customer needs.
- Translate strategic priorities into measurable initiatives, with clear accountabilities, milestones, and success metrics.
- Identify opportunities to optimize, scale, and transform Pathology, Radiology, and Consultation services globally.
- Drive alignment and best practice sharing across regions and medical disciplines, balancing global consistency with local market needs.
- Monitor progress against strategic priorities, proactively identifying risks, opportunities, and corrective actions to ensure successful execution.
- Contribute to the broader Global Operations strategy as an active member of the Operations Leadership Team.
Customer Experience & Commercial Partnership- Ensure Medical Operations delivers against critical service expectations, including quality, turnaround times, responsiveness, and customer satisfaction.
- Champion a customer-centric approach across Medical Operations, ensuring strategies, processes, and decisions contribute to an exceptional customer experience.
- Partner closely with North America and EU/APAC Commercial Leadership Teams to understand customer expectations, market dynamics, and business growth opportunities.
- Translate customer insights, feedback, and business needs into operational priorities and continuous improvement initiatives.
- Ensure Medical Operations delivers against critical service expectations, including quality, turnaround times, responsiveness, and customer satisfaction.
- Collaborate with Commercial teams to strengthen the visibility, value proposition, and differentiation of Medical Operations services.
- Build and maintain strong relationships with key internal and external stakeholders, including veterinary professionals, customers, and industry partners.
Operational Excellence & Performance Management- Establish a strong performance management culture, leveraging data, analytics, and KPIs to drive accountability, continuous improvement, and business results.
- Define, monitor, and continuously improve key operational and customer experience metrics, including caseload, productivity, turnaround times, service quality, and customer satisfaction.
- Develop performance dashboards and structured business reviews to evaluate progress, identify trends, and inform strategic decisions.
- Proactively identify performance gaps, operational risks, and improvement opportunities, translating insights into actionable recommendations.
- Partner with Finance and Operations to optimize resource allocation, capacity planning, productivity, and cost efficiency while maintaining service quality.
- Drive financial performance, including budget planning, financial forecasting, and P&L accountability for global Medical Operations.
Talent Strategy, Leadership & Associate Experience- Lead, engage, and develop a high-performing global team of medical professionals and leaders, fostering a culture of accountability, collaboration, inclusion, and continuous improvement.
- Define and drive talent attraction, development, and retention strategies to ensure Medical Operations has the capabilities and workforce required to deliver current and future business priorities.
- Proactively identify talent challenges and opportunities, develop strategic recommendations, and partner with P&O, Finance, Legal, and other stakeholders to implement sustainable solutions.
- Build leadership capabilities across the organization, coaching and developing Directors to strengthen strategic thinking, decision-making, execution, and people leadership.
- Lead the execution of Mars People processes and practices, including Performance Development (PDP), Mars Associate Survey (MAS), Talent and Succession Planning, and performance and reward management.
- Translate associate feedback and engagement insights into meaningful action plans that strengthen associate experience and retention.
- Foster collaboration, knowledge sharing, and professional development across medical disciplines and geographies.
- Partner with internal and external organizations to support continuing education, professional development, and the long-term strength of the medical talent pipeline.
Innovation, AI & Transformation- Champion innovation and continuous improvement, identifying opportunities to transform Medical Operations through technology, process optimization, and new ways of working.
- Drive the strategic adoption of AI, automation and other emerging technologies to improve productivity, service quality, scalability, and customer experience.
- Partner with Technology, Digital, Finance, Legal, and other relevant functions to assess opportunities, build business cases, prioritize investments, and execute transformation initiatives.
Strategic Influence, Stakeholder Engagement & Communication- Serve as a trusted strategic partner to the COO and Commercial Senior Leaders, providing data-driven insights, recommendations, and perspectives to inform business decisions.
- Develop and deliver compelling executive-level presentations, business cases, strategic recommendations, and performance updates for senior stakeholders.
- Build the capabilities of the Medical Operations Leadership Team to develop structured analyses, clear recommendations, and impactful presentations.
- Influence and align cross-functional stakeholders, including Commercial, Finance, P&O, Legal, Technology, and Operations, around shared priorities and outcomes.
- Represent Medical Operations in key leadership forums, industry events, conferences, and external partnerships, as appropriate.
Education & Experience- Doctor of Veterinary Medicine (DVM/VMD) degree or equivalent
- Board Certification(s) is required
- 10+ years' relevant leadership experience, with a mix of Veterinary medical expertise, business acumen, and leadership experience
Knowledge, Skills, and Abilities- Strategic Mindset
- Customer Focus
- Drives Results
- Business Insight
- Cultivates Innovation
- Devel0ps Talent
- Collaborates
- Persuades
BenefitsAntech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
Benefits eligiblity is based on employment status.
- Paid Time Off & Holidays
- Medical, Dental, Vision (Multiple Plans Available)
- Basic Life (Company Paid) & Supplemental Life
- Short and Long Term Disability (Company Paid)
- Flexible Spending Accounts/Health Savings Accounts
- Paid Parental Leave
- 401(k) with company match
- Tuition/Continuing Education Reimbursement
- Life Assistance Program
- Pet Care Discounts
