Salary: $155,000.00 - $199,000.00 Annually
Location : Las Vegas, NV
Job Type: Full Time
Job Number: LVGE1001
Department: Guest Experience
Section: Guest Experience
Opening Date: 11/05/2026
Closing Date: Continuous
The Role:The Vice President of Event Operations provides strategic leadership for seamless, world-class events and guest experiences across the Las Vegas Convention Center campus. This position leads the teams responsible for facility readiness, event setup, guest experience, and campus traffic flow to ensure consistent, high-quality execution for clients, attendees, and the community. Through long- and short-range planning, the Vice President directs event operations functions, programs, standards, and technology in alignment with the Authority's mission of making Las Vegas the undisputed global destination for leisure and business travel. T
his position has direct oversight of Facility Services, Convention Services, Guest Experience, and Traffic and is accountable for coordinated, campus-wide event operations performance.
What You'll Do:Keep in mind that this list is not all-inclusive.
Strategic Leadership- Develop and execute an event operations strategy that aligns with LVCVA's mission, client commitments, and campus priorities.
- Recruit, develop, and lead a high-performing leadership team across Facility Services, Convention Services, Guest Experience, and Traffic, fostering a culture of accountability, professionalism, service, and continuous improvement.
- Set clear department goals, service standards, performance measures, staffing plans, and budgets that support consistent, cost-effective event delivery.
Event Execution- Oversee efficient and exceptional guest experiences in areas to include facility readiness, setup, changeovers, cleanliness, and event support to ensure safe, timely, and high-quality execution across the campus.
- Direct convention services operations, including event planning coordination, floor management, exhibitor and show services, and day-of-event issue resolution; establish and enforce event policies and operating procedures that support consistent execution.
- Oversee operational resources, including equipment, technology, contractors, and capital needs, to improve reliability, efficiency, and event readiness.
Guest Experience- Lead guest experience programs, service standards, wayfinding, and digital touchpoints to provide a welcoming and seamless attendee journey.
- Ensure excellent customer experience with oversight of traffic operations, parking, campus circulation, and event ingress and egress; coordinate with Security, public safety, and municipal partners on traffic control, road closures, and large-scale event planning.
- Use guest feedback, operational data, signage, technology, and field observations to improve service, throughput, and the overall event experience.
Partnerships- Partner with clients, show organizers, exhibitors, contractors, public agencies, and internal teams-including Security, Engineering, Food Service, and Sales-to deliver unified, world-class events; represent LVCVA in these relationships and reinforce its reputation for operational excellence.
What We're Looking For:- Bachelor's degree in business management, hospitality, facilities management, or a related field preferred; additional equivalent leadership experience in a large, complex venue or convention environment may be considered.
- 12+ years in event operations, including 5+ in significant leadership roles in complex event, facility, or venue operations within a large, high-profile, or mission-critical environment.
- Demonstrated success leading multiple operational departments, including staffing, scheduling, budgeting, performance management, and operational program execution.
- Advanced expertise in event operations, facility management, guest services, and traffic or campus flow planning.
- Experience using technology, performance metrics, and financial oversight to improve operational effectiveness and results.
- Strong integrity, judgment, executive presence, and ability to build trust with internal teams and external partners.
- Client- and guest-focused, with a clear understanding of how facilities, event services, guest experience, and traffic operations shape the overall customer experience.
- Advanced ability to communicate strategic messages clearly and effectively across a range of formats and audiences.
- Familiarity and comfort with AI tools and emerging technology, framed around identifying practical applications for event operations efficiency, decision-making, and guest service.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Ability to work evenings, weekends, and holidays as event schedules require.
- All LVCVA Ambassadors are expected to demonstrate "Do the Right Thing", "Vegas for All", and "Be Extraordinary" by acting with integrity, fostering an inclusive and welcoming environment, and delivering exceptional service in everything they do.
EXECUTIVE-CLASS BENEFITSYour total compensation at the Authority includes not only your salary, but also the following benefits. These benefits increase your total compensation from 30 to 40 percent.
NEVADA PERS RETIREMENT PROGRAMNO SOCIAL SECURITY TAXES WITHHELDINSURANCE - 100% Employer Paid- Medical/Dental/Vision/Rx (employee and dependents)
- Life Insurance - $15,000 plus an amount equal to your annual base salary up to a max of:
- $400,000 for Chief
- $300,000 VP and SVP
- Long-Term Disability (LTD) Insurance
VOLUNTARY INSURANCE - 100% Employee Paid- Life Insurance
- Supplemental Insurance
- Long-Term Care Insurance
- Flexible Savings Accounts (FSA & Dependent Care FSA)
- Pet Insurance
PERSONAL TIME OFF (PTO)HOLIDAYS- 13 per year, includes birthday
DEFERRED COMPENSATION (IRS section 457)ANNUAL MERIT INCREASE - July- Ambassadors are eligible for an increase to base pay based on achievement of performance measures.
PERFORMANCE INCENTIVE- Ambassadors are eligible for a performance bonus based upon achievement of goals and successes.
CAR ALLOWANCE- Monthly allowance based on position
OTHER- Employee Assistance Program
- Education Assistance
NOTE: Benefits subject to change based on the discretion of management
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Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. "See Resume" is not a substitute for any of the required employment history fields in the application process.Do you agree to answer each supplemental question truthfully, thoroughly and that your responses can be verified from information included within the application?
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Do you have at least twelve (12) years of experience in event operations?
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Do you have at least five (5) years of experience in a significant leadership role over complex event, facility, or venue operations within a large, high-profile, or mission-critical environment?
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Do you have experience leading multiple operational departments, including responsibility for staffing, scheduling, budgeting, and performance management?
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Are you able to work evenings, weekends, and holidays as event schedules require?
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Are you proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook?
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Do you understand that the experience you claim must be clearly reflected in your application, and that unsupported responses may result in removal from consideration?
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I have reviewed the attached job description. I understand its provisions, and I attest I am able to: • Perform the essential job functions and responsibilities with or without a reasonable accommodation.• Meet the position, customer service and safety expectations of the role. Further, I agree I possess the expected competencies outlined in the job description necessary to be successful in the position.
Required Question
