For remote roles based inside of the United States can sit in any of the following 22 states: AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, MI, MS, MO, NC, NJ, NY, OK, TX, UT, VA, and WA. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
We are in search of a
VP, Account Management. As
VP, Account Management, you will play a critical leadership role in building and scaling Simplistic's Account Management function. This role sits at the intersection of client relationships, delivery, and commercial growth-ensuring our clients receive exceptional service while identifying opportunities to expand partnerships and drive long-term revenue growth.
You will lead and develop a team of Account Directors, establish the systems and processes that support consistent account management, and serve as a senior strategic partner across Simplistic's most important client relationships. This role requires strong commercial acumen, leadership, operational thinking, and the ability to translate client needs into meaningful business outcomes.
As a VP, ACCOUNT MANAGEMENT, this role could include:Build and Scale the Account Management Function- Design and implement Simplistic's Account Management operating model, including account segmentation, planning frameworks, QBR standards, expansion strategies, and client engagement best practices.
- Establish scalable processes, playbooks, reporting, and tools that enable Account Directors to operate consistently and effectively.
- Create account health frameworks and performance metrics that provide visibility into client satisfaction, growth opportunities, retention, and risk.
- Develop and continuously improve the systems that support long-term client success and revenue expansion.
Lead and Develop the Account Director Team- Recruit, coach, and retain a high-performing team of Account Directors.
- Establish clear performance expectations, accountability measures, and career development opportunities.
- Provide ongoing coaching around account planning, relationship management, expansion strategies, executive communication, and client leadership.
- Foster a culture focused on client success, commercial growth, operational excellence, and continuous improvement.
Drive Revenue Growth Across Existing Accounts- Own account expansion and growth targets across the existing client portfolio.
- Identify opportunities for both horizontal growth (new services within existing clients) and linear growth (expansion of current engagements).
- Partner closely with Business Development and Sales teams to ensure smooth transitions from new client acquisition into ongoing account management.
- Collaborate with Marketing, Alliances, Delivery, Data, UX, Commerce, Performance Marketing, and emerging service lines to identify new growth opportunities.
Serve as a Senior Strategic Partner for Key Clients- Lead strategic business reviews, executive client meetings, and quarterly business reviews for Simplistic's most important accounts.
- Build and maintain relationships with executive stakeholders, decision makers, and key client champions.
- Serve as an escalation point for complex client issues and ensure challenges are resolved quickly and effectively.
- Act as a trusted advisor by helping clients align business objectives with Simplistic's capabilities and expertise.
Connect Account Management to Delivery- Partner closely with Delivery leadership to ensure client goals are aligned with project execution.
- Help ensure engagements are structured around client outcomes rather than simply task completion.
- Identify risks related to scope, quality, capacity, or expectations before they impact client relationships.
- Maintain visibility into both account growth and account profitability to support healthy long-term partnerships.
Support Company Growth and Strategic Initiatives- Contribute to organizational planning, service expansion, and strategic growth initiatives.
- Partner with leadership to improve client retention, account profitability, and operational effectiveness.
- Help establish Simplistic as a long-term strategic partner within client organizations.
Required Competencies- 10+ years of experience in Account Management, Client Services, Business Development, Consulting, Agency Services, or related client-facing commercial roles.
- Proven experience leading and developing Account Management, Client Success, or Client Services teams.
- Demonstrated success managing enterprise-level client relationships and driving revenue growth through account expansion.
- Strong understanding of account planning, client retention, cross-sell strategies, and executive relationship management.
- Experience building processes, systems, and operating frameworks that support scalable growth.
- Ability to navigate complex client environments and influence multiple stakeholder groups.
- Experience in eCommerce, digital consulting, digital transformation, or agency environments utilizing Shopify/Shopify Plus ecosystem.
- Experience supporting PE-backed, high-growth, or rapidly scaling organizations.
- Familiarity with commercial forecasting, account profitability analysis, and strategic planning
