Summary Statement:
The Vice President, Far East Marketing is responsible for maintaining and developing relationships with targeted gaming and non-gaming resort patrons to generate incremental revenues. The ideal candidate should have a strong following of premium mass and high-end gaming/non-gaming resort guests, while consistently demonstrating the ability to attract new business at these levels.
Summary Statement:The Vice President, Korean Marketing is responsible for maintaining and developing relationships with targeted gaming patrons to generate incremental revenues. The ideal candidate should have a strong following of premium mass and high-end gaming guests, while consistently demonstrating the ability to attract new business at these levels.
Primary Job Duties: Includes but is not limited to:
- Bring high net individuals who contribute to both gaming and non-gaming revenue.
- Greet patrons upon arrival and departure and maintain contact with hosted patrons during their visit.
- Educate and assist resort patrons on all gaming and non-gaming offerings throughout the resort.
- Exhibit strong telemarketing skills to fill events and drive profitable resort revenue.
- Manage guest complaints and discrepancies efficiently and courteously.
- Interact with players in person, via telephone, email, text message, and written correspondence.
- Represent the property as a role model of customer service and professionalism.
- Assist convention sales and hotel operations in registering and checking patrons in.
- Provide feedback and information to team and property leadership regarding guest suggestions, concerns, or issues.
- Participate in brainstorming and planning sessions for the Resort Relationship Marketing program.
- Oversee all aspects of guest visits, including booking spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establishing casino credit, and overseeing folio check-out.
- Safeguard the confidential nature of all departmental and company records.
- Approve casino credit and accept responsibility for collecting outstanding casino credit markers.
- Host on-site and off-site events in Las Vegas and beyond (e.g., casino tournaments, Raiders & Golden Knights suite, Nascar, golf tournaments).
- Use personal devices for job-related tasks and review of company documents.
- Perform other duties as assigned.
Qualifications: Includes but is not limited to:
- Fluent in English and Mandarin/Cantonese
- Capable of working as part of a team to foster guest loyalty, increase visitation frequency, and grow incremental gaming/non-gaming revenue.
- Possess excellent communication skills, tact, judgment, high moral integrity, and a strong work ethic.
- Ability to perform multiple tasks simultaneously and meet/exceed revenue generation expectations and goals.
- Ability to work varied shifts, including nights, weekends, and holidays.
- Effective communication skills in English, with a polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
Preferred: - Strong existing following of mass premium and high-end patrons.
- Previous experience working in a large, luxury resort setting.
- Resort Marketing or premium customer hosting experience.
Minimum Education and Experience: - At least 21 years of age.
- High school diploma or equivalent.
- Minimum of ten years of experience in casino marketing.
- Minimum of three years of leadership/management experience in a related field.
Certificates, Licenses, Regulations: - Proof of eligibility to work in the United States.
- Ability to obtain the following:
- Nevada Gaming Registration
Physical Demands:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed in a luxury property setting, must be able to navigate front and back of house areas.
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
- Prolonged sitting/standing.
- Bending and reaching
- Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 15 lbs.
- Eye/hand coordination
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
