Job Description:Overview:Summary:As a Vice President within Chatham's Investment Management Operations team, you will drive stakeholder and project management across client onboarding and implementation for our Debt Management product line. You will personally lead a portfolio of client implementations from initiation through completion while helping establish the structure, playbooks, and cross-functional practices that enable Chatham to deliver a consistent, high-quality onboarding experience at scale. Working across clients, Implementation, Coverage, Client Engagement/Sales, and leadership, you will provide clear communication, proactively address risks and dependencies, and help ensure implementations maintain appropriate structure, momentum, and accountability through completion.
In this role you will:- Lead a portfolio of Debt Management client implementations end to end, coordinating activities, milestones, stakeholders, dependencies, and deliverables through successful completion.
- Help ensure implementations across the team consistently meet Chatham's standards for stakeholder communication, project structure, execution, and pace.
- Proactively identify implementation risks, delays, and resource constraints and coordinate with appropriate stakeholders to address issues and maintain delivery commitments.
- Establish clear, structured communication across client contacts and internal teams, including Implementation, Coverage, Client Engagement/Sales, and other stakeholders involved in onboarding.
- Keep internal leaders informed of implementation status, progress, risks, dependencies, and issues requiring additional attention or support.
- Build playbooks, repeatable frameworks, and project-management practices that establish consistent implementation standards and reduce the need to recreate processes for each client.
- Prioritize across a dynamic pipeline of client commitments, identifying bottlenecks and adjusting resources and priorities to support effective delivery.
- Bring clarity to complex or ambiguous situations by defining requirements, responsibilities, decisions, and next steps for clients and internal teams.
- Identify opportunities to improve implementation processes and translate lessons from individual client engagements into scalable practices for the broader team.
Your impact:- Create a consistent, efficient, and high-quality onboarding experience that builds client confidence in Chatham and its Debt Management platform.
- Partner across Investment Management, Implementation, Coverage, Client Engagement/Sales, and leadership to coordinate complex onboarding activities and maintain alignment throughout implementation.
- Strengthen Chatham's ability to manage a growing number of concurrent implementations by developing scalable processes, playbooks, and operating practices.
- Help teams identify and resolve risks and bottlenecks early, supporting Chatham's ability to meet client commitments while maintaining momentum across the broader implementation pipeline.
- Improve transparency and accountability by establishing clear communication around project status, priorities, ownership, risks, and next steps.
- Use insights from client implementations to continuously improve onboarding processes and strengthen the overall client experience.
- Contribute to Chatham's long-term ability to significantly expand concurrent onboarding capacity while maintaining high standards for client satisfaction and implementation quality.
Contributors to your success:- Approximately 7-10 years of experience in project management, implementation, client-facing delivery, or a related field.
- Demonstrated ability to lead complex projects or client implementations from initiation through completion.
- Strong stakeholder-management skills, including the ability to communicate clearly and effectively with multiple client contacts, cross-functional internal teams, and senior leadership.
- Ability to coordinate multiple stakeholders, priorities, dependencies, and deadlines while maintaining visibility into project progress and risks.
- Demonstrated initiative and ability to identify problems, develop solutions, and drive issues toward resolution.
- Experience establishing structure, processes, and clear accountability in complex or evolving environments.
- Ability to identify bottlenecks, prioritize competing commitments, and coordinate resources to support timely delivery.
- Strong written and verbal communication skills, including the ability to provide concise and actionable project updates to clients and internal stakeholders.
- Ability to develop repeatable frameworks, playbooks, and best practices that improve consistency and support scalable implementation processes.
- Experience in consulting, fintech, implementation, client delivery, or a related environment is beneficial; consulting experience is not required.
- Knowledge of commercial or financial loan structures is preferred.
