Job DescriptionWe're seeking a future team member for the role of
Infrastructure Solutions Engineer to join our Intelligent Automation Engineering team. This role is located in Lake Mary, Pittsburgh
In this role, you'll make an impact in the following ways: - Develop across the full stack of Web technologies - Java, JavaScript, Angular.js, HTML and CSS
- Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding
- Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team
- Configure the Application UI and workflows
- Develop required integration components (SSO, LDAP, etc.) with multiple HR systems
- Attend and participate in Scrum meetings
- Assist with user acceptance testing
- Ensure that management receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
- Contribute to Support based needs
To be successful in this role, we're seeking the following: - Bachelor's degree in Computer Science, Engineering, information technology, or a related field.
- Advanced degree preferred - 5-9 years of experience in software development or technology infrastructure required; experience in the securities or financial services industry is a plus.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- JavaScript proficiency
- Knowledge of ITIL • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
- Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles
- Solid Python proficiency: familiarity with async/await, type hints, virtual environments, and packaging.
- Experience consuming LLM APIs (OpenAI, Azure OpenAI, Anthropic, Cohere, etc.) and working with prompt engineering best practices.
- Exposure to agentic AI concepts: tool-calling, function calling, ReAct patterns, RAG, vector stores.
- Familiarity with Git, CI/CD basics, Docker, and working in a team-based agile environment.
- Ability to communicate technical concepts to non-technical stakeholders clearly.
Preferred Qualifications:- 7+ years working on the ServiceNow platform
- ServiceNow Accreditations in all product lines
- ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
- Hands-on experience with at least one LLM orchestration framework (LangChain, LangGraph, LlamaIndex, or equivalent).
- Proven experience in one additional product line outside of ITSM
- Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
- Experience implementing systems using the Agile/Scrum (ITBM) methodology
- Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
