The Wounded Warrior Project (WWP) Vice President of Infrastructure & Operational Support Services provides executive leadership for the infrastructure and operational support capabilities that enable WWP teams to deliver meaningful experiences and support to warriors, families, and supporters. The role leads enterprise strategy and service delivery across the Real Estate & Workplace, Facilities, Office Services, Travel & Events, and Procurement teams. In close partnership with Program senior leadership and other organizational stakeholders, the Vice President aligns these services with organizational needs, optimizes the use of donor resources, and maintains quality, accessibility, safety, and service excellence.
DUTIES & RESPONSIBILITIES- Provide strategic leadership and direction for long-range property planning and WWP's strategic property acquisition vision, including capital initiatives aligned with organizational priorities.
- Provide executive leadership for mission support resources and services, partnering with Program senior leadership and other stakeholders to align these services with program needs and enable safe, high-quality, accessible, efficient, scalable, and impactful program delivery and workplace operations.
- Establish and lead an enterprise strategy for facilities, workplace services, travel, procurement, safety, and other mission support services. Determine the appropriate mix of internal capabilities, external partnerships, sourcing, and outsourced services to support scalability, cost optimization service excellence, and responsible stewardship.
- Lead the enterprise real estate strategy, including acquisitions, dispositions, leasing, workplace planning, and management of programmatic and administrative properties.
- Provide executive oversight of facilities operations, construction, maintenance, space management, safety, security, emergency preparedness, and service delivery across all locations.
- Shape the travel and event support strategy to ensure consistent, high-quality experiences across WWP activities.
- Champion enterprise procurement and sourcing practices that strengthen supplier performance, manage risk, and maximize organizational value.
- Build, mentor, and inspire a high-performing leadership team focused on collaboration, accountability, innovation, service excellence, and mission impact.
- Establish performance measures and service standards that align mission support functions with organizational strategy and priorities.
- Build partnerships across Programs, Finance, Legal, IT, Human Resources, Safety, and other business functions to align priorities, manage interdependencies, and enable coordinated service delivery.
- Serve as a trusted advisor to executive leadership on mission support strategy, capital planning, resource optimization, and enterprise risk.
- Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
- Other related duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES- Strong analytical, negotiation, and stakeholder engagement skills, with demonstrated ability to lead change and navigate complex operational environments.
- Exceptional communication, presentation, and facilitation skills, with the ability to translate complex operational, financial, and risk considerations into clear recommendations for executive and stakeholder audiences.
- Demonstrated ability to influence senior leaders, collaborate across functions, and drive enterprise-wide initiatives through shared priorities and mutually beneficial outcomes.
- Knowledge of enterprise real estate, facilities, procurement, travel, safety, and shared service delivery models.
- Strong financial and commercial acumen, including the ability to evaluate capital investments, operating budgets, contracts, supplier relationships, and service delivery models; assess risk and total cost; and recommend options that maximize organizational value.
- Ability to establish governance frameworks, performance measures, and service standards that align mission support functions with organizational strategy and priorities.
- Commitment to safety, service excellence, and the responsible use of donor resources.
- Exceptional strategic judgment and problem-solving skills, with the ability to establish enterprise priorities, navigate ambiguity, balance competing needs, and make sound decisions in complex operating environments.
- Proven ability to lead organizational change, implement scalable operating models, and drive continuous improvement across complex, cross-functional service environments.
- Unequivocal commitment to the highest standards of personal and business ethics and conduct.
- Mission-driven, guided by core values, and a pleasure to work with.
EXPERIENCERequirements- Twelve years of progressively responsible experience leading complex, enterprise-wide operations, real estate, facilities, procurement, travel, safety, or shared services.
- Ten years of experience overseeing a broad, multi-location portfolio of infrastructure and support services.
- Eight years of senior leadership experience.
- Experience managing significant operating and capital budgets, real estate transactions, supplier relationships, and complex contracts.
Preferences- Experience leading enterprise-wide transformation, service standardization, or operating model improvements across a complex, multi-location organization.
- Experience overseeing a broad portfolio of infrastructure and support services at the executive level.
- Experience in the non-profit sector.
EDUCATIONRequirementsPreferences- Bachelor's degree in business administration, real estate, facilities management, operations, supply chain management, or related field.
CERTIFICATIONS & LICENSURERequirements- Valid state-issued driver's license.
Preferences- Relevant professional certification in real estate, facilities management, procurement, supply chain, finance, safety, or related discipline.
WORK ENVIRONMENT/PHYSICAL DEMANDS- General office environment; temperature controlled.
- Up to 25% travel.
We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program and Bereavement Leave.
For Chicago, IL, Colorado Springs, CO, New York, NY, San Diego, CA, Tacoma, WA, and Washington, DC Applicants: The estimated hiring range for this position is between $180,000 - $215,000 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
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