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Vice-President, Global Delivery Center, Sherbrooke Category: Leadership and Management Roles
Main location: Canada, Quebec, Sherbrooke
Position ID:J1126-0867
Employment Type: Full Time
Position Description: CGI's Global Delivery Center (GDC) in Sherbrooke delivers high-value consulting, digital transformation and technology services across Canada and worldwide. With more than 200 specialists, it is one of the five GDCs in the Greater Montre9al business unit, alongside Shawinigan, Saguenay, Drummondville and Montre9al. Together, they form a critical pillar of the Greater Montreal Business Unit (GMA).
As we expand our delivery capacity and accelerate our growth agenda, we are seeking a seasoned leader to head the Sherbrooke GDC, advance its maturity and innovation and actively contribute to raising the profile of our GDCs.
Reporting directly to the Senior Vice President, Global Delivery Centers, the successful candidate provides strategic and operational leadership across the Sherbrooke GDC. This person owns delivery excellence, workforce and capacity strategy, financial performance and operational governance for the Sherbrooke GDC. They ensure that it operates as a reliable, scalable, high-performing delivery engine, aligned with the other GDCs. This approach supports CGI's growth across Canada and globally.
This is a high profile leadership role within both the company and the region, suited to a senior executive who excels at scaling delivery organizations, enabling profitable growth and inspiring high-performing teams. The selected candidate will play a key role in supporting more than 200 specialists, represent CGI in the Eastern Townships, and work closely with Canadian and global leaders to deliver tangible outcomes for clients.
Your future duties and responsibilities: Enterprise client leadership and growth
-Build and maintain executive-level relationships with the key clients and stakeholders served by the GDC.
-Partner with proximity sectors and business units to co-develop and execute strategic growth plans.
-Participate in client engagements, executive briefings, major pursuits and solution reviews with senior leadership.
-Identify expansion opportunities across existing client portfolios and new markets.
-Position the Sherbrooke GDC as a trusted partner for complex, outcome-based engagements.
-Participate actively in business development and client presentations.
Operational and delivery excellence
-Maintain full accountability for operational and delivery performance at the Sherbrooke GDC.
-Drive revenue realization, margin optimization and cost discipline.
-Lead initiatives to strengthen governance maturity, including quality, risk management, security and service delivery standards.
-Implement the harmonized frameworks, operating models and performance indicators used across all GDCs, in collaboration with the vice presidents of the other GDCs.
-Oversee workforce planning, capacity management and alignment with business unit demand.
-Ensure continuous improvement of delivery methodologies, tools and operational processes.
Client experience and delivery quality
-Partner with proximity leaders and GDCs to ensure seamless, multi-site client delivery.
-Provide strategic support for high profile programs involving multiple GDCs.
-Ensure delivery quality meets or exceeds expectations across all of the GDC's client portfolios.
-Champion innovation, automation and continuous improvement in delivery practices.
People and talent leadership
- Lead, develop and foster the development of the GDC's CGI partners, directors, delivery leads and emerging leaders.
-Foster a culture rooted in performance, accountability, collaboration and innovation.
-Promote talent management practices aligned with diversity, equity and inclusion (DE&I) principles.
-Drive succession planning and leadership development within the GDC.
-Partner with HR and Talent Acquisition to strengthen recruitment and retention strategies in the Eastern Townships.
-Promote engagement, professional development and career mobility.
Ecosystem and community engagement
-Represent CGI with the business, academic and technology networks of Sherbrooke and the Eastern Townships.
-Strengthen partnerships with regional educational institutions through talent development programs.
-Support initiatives that enhance CGI's brand and community impact.
Required qualifications to be successful in this role: -10+ years of progressive leadership in consulting, technology or professional services.
-Proven experience leading a large delivery organization, ideally of 200 people or more.
-Strong financial acumen, including profit and loss (P&L) oversight or significant financial accountability.
-Demonstrated success driving operational excellence and business growth.
-Experience partnering with sector and business unit leadership on strategic initiatives.
-Exceptional executive communication and stakeholder management skills.
-Bilingualism (French and English) is required due to the nature of the role, which involves interactions with national and global clients.
Skills: - English
- French
- Business Development
- Communication
- Delivery management
- Leadership
- Management Consulting
What you can expect from us: 
