5-7 years of experience in corporate-level business operations, ideally in financial services
Proven track record in developing innovative solutions while managing risks
Demonstrated thought leadership and decision-making skills
Knowledge of financial crime detection and security technologies
Expertise in strategic planning and building alliances with leadership
Strong communication skills for stakeholder engagement
Master's degree in Business Administration, Finance, or related field, or equivalent experience
Responsibilities
Lead the development and integration of the Security Division's strategy and financial planning
Serve as a trusted advisor to the SVP Security and executive leadership
Establish and track division Objectives and Key Results (OKRs)
Create a strategic plan to enhance member and employee protection
Drive integration efforts with the Member Strategy Office
Lead transformative changes leveraging technology and data
Oversee member experience initiatives to streamline processes
Benefits
Hybrid work schedule (Monday - Friday, 8:00 AM - 4:30 PM)
Opportunities for professional development and training
Collaborative work environment with executive leadership
Engagement in innovative projects that shape the future of security
Access to advanced technologies and analytical tools
Full Job Description
Job Description
To lead, coordinate and align the Security Division strategy in concert with enterprise efforts including the delivery of forward-looking, holistic analyses of fraud and scam impacts on members and financials. Develop strategic division level roadmaps that enable operational excellence and support collaboration across the enterprise with a focus on developing data-driven insights to better understand the drivers of Fraud and Global Security's business performance. Provide thought leadership around new technologies that can advance the division's analytical and operational capabilities. Direct report to the SVP Security.
Responsibilities
Assume responsibility/accountability for the leadership and management of the division's strategy development and integration, financial planning, training, and business analytics functions
Provide leadership and direction for the strategy division while serving as a trusted advisor to the SVP Security Division, as well as executive and departmental leadership
Build, track and refine division Objectives and Key Results (OKRs); coordinate the measurement of shared OKRs with executive leadership across the enterprise
Create and execute a future-focused strategic plan to better prepare and protect our members and employees in coordination with executive leadership in the Member Strategy Office, ETS, and Channel departments
Lead Security's integration efforts with the Member Strategy Office; drive horizontal strategies within Security that support MSO's key segment strategies
Drive transformative changes that advance the division's ability to serve our members and employees; define the art of the possible by leveraging technology, innovation, and data to reimagine the way we think, interact, and serve
Oversee member/employee experience efforts in Security by examining journeys across products and services to identify opportunities to streamline processes, create efficiencies and provide a consistent and seamless experience
Develop and lead Security's business analytics and insights group; partner with Fraud Analytics to leverage data to enhance senior executive leadership's understanding of business performance across a variety of product and demographic lenses to inform strategic development
Drive insights to develop process and technology innovation with key business partners and improve financial performance, member service and key business decisions
Create a holistic view of Security's operational and financial performance by establishing key performance metrics that will serve as the single point of truth, and proactively use data driven analysis to help the department achieve its strategic goals
Lead the business unit finance department for the Security Division; responsible for financial planning and analysis to include Annual Financial Plan and quarterly forecast and workforce management; serve as a key strategic partner to the Finance organization to provide a deeper understanding and alignment between the business unit and the Finance team
Oversee training programs for all fraud and global security staff
Establish credibility throughout Navy Federal, and with executive peers, as an effective spokesperson for area of responsibility, and developer of solutions for business challenges
Perform supervisory and managerial responsibilities:
Set direction to ensure goals and objectives align with corporate, division and regional strategy
Select management and other key personnel; oversee talent development and succession planning
Collaborate with executive colleagues to develop and execute corporate initiatives and strategy
Oversee the preparation and execution of organization's Annual Financial Plan and budget
Manage merit pay in accordance with specified objectives and guidelines
Perform other duties as assigned
Qualifications
Significant experience in leading, planning, organizing, directing, and controlling a corporate level business operation, preferably for a large financial services organization
Significant experience leading, shaping, and developing innovative solutions while managing business risks
Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
Knowledge of financial crime detection or prevention strategies and security systems and related technologies/applications
Advanced skill in building strategic and execution-focused plans and alliances with partner leadership
Ability to productively communicate to stakeholders, team members, and leaders
Advanced skill influencing and guiding strategic thinking
Previous project leadership and execution, including initiatives with technology, processes, cross-functional teams, and external partner team members
Strong verbal, written and interpersonal communication skills
Strong problem solving and negotiation skills
Master's degree in Business Administration (MBA), Finance, or related field, or the equivalent combination of education, training, and experience
Desired Qualifications
Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Additional Information
Hours:
Monday - Friday, 8:00AM - 4:30PM Hybrid
Locations:
820 Follin Lane, Vienna, VA 22180
5510 Heritage Oaks Dr. Pensacola, FL 32526
141 Security Drive, Winchester, VA 22602
About Navy Federal Credit Union
Navy Federal Credit Union is a credit union that serves members of the military and their families. The credit union offers a range of financial products and services, including checking and savings accounts, loans, and credit cards. Navy Federal Credit Union was founded in 1933 and is headquartered in Vienna, Virginia. The credit union has more than 9 million members and operates more than 300 branches across the United States and around the world.
