The Opportunity:We are looking for an extremely motivated and passionate field operations leader interested in being part of a new, exciting organization fighting climate change by disrupting the residential home services industry.
The Vice President of Field Operations will be responsible for the safe, high-quality and profitable delivery of every heat pump, heat pump water heater and EV charger installation Jetson performs across Canada and the United States. This role leads the General Managers who run each branch, and through them the Field Operations Managers, Field Supervisors, lead installers, electricians and service technicians who are the face of Jetson in our customers' homes. The VP of Field Operations will set the organizational structure, standards and operating rhythm for field teams in Colorado, British Columbia, Massachusetts, New York and California, and will scale that model into new markets as Jetson grows.
What You Will Do:- Develop and execute the field operations strategy to deliver installation volume, quality and margin targets across every market in Canada and the United States.
- Lead, coach and hold accountable the General Managers who run each branch, ensuring every branch hits its KPIs for installs, revenue, NPS, safety and crew compliance.
- Define the field organizational structure and roles, including General Managers, Field Operations Managers, Field Supervisors, lead installers, electricians and service technicians, and build a bench of leaders ready for new markets.
- Own installation quality and first-time-right performance, setting Jetson installation standards and driving down callbacks, rework and warranty cost.
- Champion a safety-first culture, owning the Jetson Health & Safety program, incident reporting and investigation, and compliance with OSHA, WorkSafeBC and local regulatory requirements.
- Ensure field teams meet licensing, permitting and inspection requirements in every jurisdiction, including municipality-level permitting where no statewide framework exists.
- Drive crew productivity and capacity planning, balancing in-house crews and subcontractor partners to meet demand without sacrificing quality or customer experience.
- Partner closely with the VP of Customer & Service Operations to align scheduling, system design, project coordination and technical service with field throughput, so every job is ready to install and every install closes out cleanly.
- Own the field technology stack, including Zuper, in partnership with Customer Operations and Systems, to improve dispatch, job checklists, commissioning and real-time job visibility.
- Lead fleet, tools, uniforms and warehouse operations in partnership with Supply Chain, ensuring crews are equipped, stocked and on brand.
- Build and run recruiting, onboarding, training and leveling programs for field roles, including installer certification and apprenticeship pathways, with People Operations.
- Lead new market launches in partnership with the Expansion team, standing up branches, hiring local leadership and bringing them to steady-state performance.
- Develop and manage field operating budgets and branch P&Ls, driving labour efficiency, materials cost control and installation margin.
- Define, report and act on field KPIs, providing clear performance visibility to the executive team.
What You Bring:- Bachelor's degree in Business Administration, Operations Management, Construction Management, Engineering or a related field (MBA preferred), or equivalent field leadership experience.
- 10+ years of field operations experience in residential HVAC, home services, solar, electrical or construction, including 5+ years leading multi-branch or multi-market operations.
- Experience taking a field operation from startup to scale up across geographically dispersed locations.
- Proven experience leading General Managers and large field teams across the United States and Canada, including a mix of in-house crews and subcontractors.
- Deep working knowledge of heat pump and HVAC installation, electrical scopes, permitting and inspections.
- A strong safety record and experience building safety programs and culture in a field environment.
- Strong financial acumen with experience managing budgets, branch P&Ls, labour productivity and cost-control measures.
- Experience with field service management and dispatch platforms such as Zuper or ServiceTitan, and CRM platforms such as HubSpot.
- Ability to analyze data and make informed decisions to drive operational excellence.
- Excellent leadership, coaching, communication and problem-solving skills.
- Willingness to travel frequently across the U.S. and Canada as needed.
Job Type: Full-time, Permanent
Pay: $190,000 - $220,000 per annum
Benefits:Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
Health Insurance premium 85% paid by Jetson
Education Support
Parental Leave Top Up
Equity
401k program
Work Location: Remote in the USA
Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!
