Bachelor's degree in business administration, healthcare management, or related field
15+ years of experience in related field, preferably with hospital or revenue cycle outsourcing firms
Proven executive leadership in global client services or account management
Experience leading high-performing teams across multiple regions
Exceptional interpersonal and communication skills across diverse cultural contexts
Strong business acumen and strategic thinking capabilities
In-depth knowledge of the healthcare industry's global trends and regulations
Responsibilities
Provide strategic vision and leadership for the Client Services department
Develop and execute strategies to enhance global client satisfaction and drive business growth
Collaborate with the executive team to align client services with the company’s global strategy
Understand and customize solutions for clients' unique needs in various regions
Serve as the escalation point for complex client issues, ensuring resolution and maintaining relationships
Oversee global service delivery performance, ensuring adherence to SLAs and exceeding client expectations
Monitor client health and satisfaction levels, developing strategies to improve engagement and retention
Benefits
Medical
Dental
Vision
Life Insurance
Short-Term and Long-Term Disability
Flexible Spending Account
Life Assistance Program
401K with employer contribution
PTO and Sick Time
Tuition Reimbursement
Full Job Description
Vice President Client Services,will be responsible for leading and optimizing our client services function on a global scale, driving client satisfaction, and ensuring the success of international client partnerships. They will provide strategic leadership, manage a diverse team of client services professionals, and develop and execute initiatives to enhance client experiences and maximize client success worldwide.
Job title:
Vice President Client Services
Job Description:
Education:
Bachelor's degree in business administration, healthcare management, or a related field
Experience:
15+ years experience in related field. Prior hospital experience and/or Revenue Cycle outsourcing vendor experience preferred
Mandatory Skills:
Proven experience in executive leadership roles within global client services or account management, with a focus on strategic planning and execution.
Demonstrated success in leading and developing high-performing teams across multiple regions.
Exceptional interpersonal and communication skills, with the ability to build trust, influence, and collaborate across diverse cultural and regional contexts.
Strong business acumen and strategic thinking, with the ability to drive global client success, identify growth opportunities, and navigate complex global client relationships.
Excellent problem-solving and conflict resolution abilities, with a customer-centric approach.
Proficiency in CRM software and other relevant tools.
In-depth knowledge of the healthcare industry, including its global trends, regulations, and best practices.
Roles & Responsibilities:
Provide strategic vision and leadership for the Client Services department, aligning it with the company's overall global growth plans and objectives.
Develop and execute comprehensive strategies and initiatives to enhance global client satisfaction, drive client success, and achieve business growth targets.
Collaborate with the executive team to shape the overall global strategy and ensure client services align with the organization's mission and values.
Understand clients' unique needs, goals, and challenges in different regions, and develop customized solutions to meet their evolving requirements.
Serve as the escalation point for complex global client issues, ensuring prompt and effective resolution while maintaining positive client relationships.
Oversee the delivery of exceptional client service globally, ensuring adherence to service level agreements (SLAs) and consistently exceeding client expectations.
Develop and implement processes, workflows, and best practices to optimize global service delivery, efficiency, and scalability.
Drive global client success, retention, and growth by proactively identifying opportunities for value creation and providing strategic guidance to global clients.
Collaborate with cross-functional teams, including sales and product teams, to identify and capitalize on upsell and cross-sell opportunities, and support global client expansion initiatives.
Monitor global client health, satisfaction levels, and business growth, and develop strategies to enhance global client engagement, loyalty, and revenue generation.
Collaborate closely with senior leadership, including the CEO and other executives, to align global client services with the overall global business strategy and goals.
Act as a key point of contact for global client-related matters, providing updates, insights, and recommendations to the executive team and board of directors.
Represent the company in global client-facing meetings, international conferences, and events, enhancing the company's reputation and fostering strategic global partnerships.
Attend Industry forum meetings to increase market awareness of Sagility Provider Solutions and its services.
Sagility Offers Competitive Benefits Including:
Medical
Dental
Vision
Life Insurance
Short-Term and Long-Term Disability
Flexible Spending Account
Life Assistance Program
401K with employer contribution
PTO and Sick Time
Tuition Reimbursement
Join our team, we look forward to talking with you!
