Job DescriptionWe're seeking a future team member for the role of
Vice President, Client Service to join our Client Services team.
This role can be located in New York or Boston.
In this role, you'll make an impact in the following ways:
- Develop a deep understanding of our client's business, operating model and technology strategy
- Deliver exceptional service aligned to clients' needs and expectations across BNY's product and services offering
- Act as the central point of escalation across Operations, Technology and service delivery
- Cultivate a deep relationship and appreciation for what drives our clients' service requirements
- Facilitate communication across our clients' organization (e.g., industry news, regulatory and BNY change, product evolution)
- Maintain a culture of continuous service improvement across all products and services
- Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
- Deliver operational analytics, insights, and transparency into service performance
- Guide service evolution based on client requirements and changing operating model
- Drive quality client experience and service through thought leadership based on client feedback and our in-depth service knowledge and expertise
- Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
- Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future
To be successful in this role, you will need to have: - Proven experience working with large, complex client accounts and resolving critical, non-routine client issues.
- Acquire deep knowledge of products and services across multiple lines of business and geographies.
- Excellent communication skills and the ability to build and maintain relationships with senior client and business leaders.
To be successful in this role, we're seeking the following:
- Bachelor's degree or the equivalent combination of education and experience is required
- 7-10 years minimum related work experience preferred
- Experience in an operational area and/or client services preferred
Proven ability to resolve complex or non-routine client issues or inquiries and contribute to business development efforts
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
