Gusto

Vice President, Client Partnerships

Gusto • $150K — $200K *
Atlanta, GA 30349In-Person
Business Services
8 - 10 years of experience
Reposted 1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Marketing, Business, Communications, or similar.
  • 10+ years in client management or account leadership at an agency.
  • Proven track record in expanding valuable client relationships.
  • Experience in leading and developing cross-functional teams.
  • Strong grasp of marketing strategy and industry trends.
  • Excellent executive communication, negotiation, and presentation skills.
  • Robust financial acumen; experience with budgets and profitability.

Responsibilities

  • Serve as the primary strategic lead for key clients, building long-term partnerships.
  • Develop and oversee strategic engagement plans aligning with client objectives.
  • Leverage AI tools for market insight and opportunity identification.
  • Champion client needs within the agency, ensuring clear communication.
  • Drive client satisfaction through proactive engagement and strategic foresight.
  • Oversee project delivery to meet objectives and maintain quality standards.
  • Provide strategic counsel to clients and internal teams, shaping marketing initiatives.

Benefits

  • Opportunity to lead high-impact client accounts and drive revenue growth.
  • Engagement in agency's long-term strategic planning and innovation efforts.
  • Access to advanced AI tools for project and client management insights.
  • Mentorship and development opportunities for team leadership.
  • Dynamic, fast-paced work environment that supports strategic priorities.
Full Job Description
The Vice President, Client Partnerships, serves as the relationship owner for key clients, shaping strategic engagement plans, leading business growth, and ensuring exceptional delivery across all agency work. This role drives client satisfaction, oversees cross-functional teams, and plays a pivotal part in the agency's long-term strategic planning and revenue growth.

Description

Responsibilities:

Client Relationship Management
  • Serve as the primary strategic lead and executive-level point of contact for key clients, fostering deep, long-term partnerships grounded in trust and results.
  • Develop and oversee strategic engagement plans that align with client business objectives and position the agency for account expansion.
  • Leverage agency-approved AI tools where appropriate to support market insight development, category monitoring, and proactive identification of opportunities.
  • Act as an advocate for clients within the agency, ensuring needs, expectations, and strategic priorities are communicated clearly and acted upon consistently.
  • Drive client satisfaction, retention, and renewal through proactive communication, deep category understanding, and strategic foresight.

Project Planning and Execution
  • Oversee the successful delivery of all client work, ensuring it meets strategic objectives, adheres to timelines, and maintains a high standard of quality.
  • Provide executive guidance and operational clarity to internal teams, partnering closely with Project Management to ensure day-to-day project execution is smooth and efficient.
  • Use agency-approved AI tools to support visibility into project health, documentation accuracy, and resource planning insights.
  • Lead key client meetings, presentations, and status updates to align on expectations, progress, and strategic next steps.
  • Ensure project teams have clear direction, context, and strategic framing to deliver work that advances client business goals.

Strategic Leadership
  • Provide senior-level strategic counsel to both clients and internal teams, shaping marketing initiatives grounded in data, insight, and business outcomes.
  • Use agency-approved AI tools to support high-level insight gathering, audience exploration, competitive reviews, and scenario modeling, while applying experienced judgment to translate insights into strategy.
  • Contribute to the agency's long-term strategic planning efforts, identifying areas for growth, innovation, and competitive differentiation.
  • Partner with the VP of Client Engagement and agency leadership on positioning, prospecting, proposal development, and major pitch strategies.
  • Lead quarterly and annual planning efforts for client accounts, ensuring strategies are proactive, scalable, and aligned to client business objectives.

Financial and Operational Management
  • Own client profitability across assigned accounts, overseeing budgets, forecasts, and revenue projections to ensure strong financial performance.
  • Final review of SOWs for executive review before client delivery, ensuring clarity, feasibility, and alignment with agency standards.
  • Use agency-approved AI tools where helpful to support forecasting, resourcing models, and identification of operational efficiencies.
  • Identify and drive opportunities for process optimization and operational improvement across account teams and cross-functional partners.

Team Leadership and Development
  • Lead, mentor, and empower the Client Partnerships team, guiding performance, development, and long-term career growth.
  • Delegate responsibilities effectively across the Client Partnership and Project Management teams to ensure clear ownership and workflow efficiency.
  • Serve as a senior escalation point for internal and external challenges, providing clarity and direction to remove roadblocks.
  • Use agency-approved AI tools where appropriate to support team training materials, knowledge-sharing frameworks, and operational documentation.
  • Foster a culture of strategic thinking, accountability, and collaboration across the client leadership team.


Qualifications:
  • You have a Bachelor's degree in Marketing, Business, Communications, or a related field.
  • You have 10+ years of experience in client management or account leadership roles within an advertising or marketing agency.
  • You have demonstrated success managing and expanding high-value client relationships while delivering exceptional strategic guidance.
  • You have strong leadership capabilities with experience managing and growing cross-functional teams.
  • You have a deep understanding of marketing strategy, advertising principles, industry dynamics, and emerging trends.
  • You have excellent communication, negotiation, and presentation skills with executive-level presence.
  • You have a strong financial acumen and experience overseeing budgets, forecasting, scopes, and profitability.
  • You thrive in a fast-paced environment while handling multiple strategic priorities.

About Gusto

Gusto is a cloud-based human resources software platform that provides payroll, benefits, and HR management services to small businesses. The company was founded in 2011 and is headquartered in San Francisco, California. Gusto's platform automates many of the administrative tasks associated with HR, such as payroll processing, tax filings, and benefits administration. The company also offers a range of HR services, including compliance support, employee onboarding, and time tracking. Gusto is committed to helping small businesses succeed by providing them with the tools and resources they need to manage their HR operations more efficiently.
Learn more about Gusto
Size
1,000 employees
Industry
Business Services
Founded
2012
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Gusto

More Business Services Jobs

Find similar Vice President, Client Partnerships jobs:

NationwideAtlanta, GA