Overview

The Vice President, Client Management is a leader responsible for driving client excellence, operational rigor, and helps to identify growth opportunities across Influential's client portfolio. This role oversees the Client Management function for specific clients, ensuring best-in-class creator-led branded content delivery while strengthening agency partnerships, and managing a team.

The VP reports to the Influential SVP, Client Management lead for their respective agency. Success in this role requires exceptional leadership, strong organizational navigation skills, and a client-first mindset rooted in Influential's VBS model and ways of working.

Responsibilities

• Client Leadership & Agency Partnership
  
  • Serve as a senior point of contact for assigned agency leadership and key client stakeholders, fostering trusted, long-term partnerships
  • Maintain deep knowledge of agency clients and teams across respective assigned agency
  • Lead day to day operational teams grounded in service and support of campaign activations.
  • Manage and resolve client escalations, when necessary raising to the SVP, Client Management lead as appropriate
  
  Growth & Commercial Excellence
  
  • Partner with Influential Sales lead to manage existing client relationships and when appropriate assist in expanding client scopes and unlocking net-new client opportunities
  • Collaborate with Commercial Operations team to monitor client profitability and ensure financially sound engagements
  • Responsible for flawless execution that delivers on the promise of increasing a client's business through the lens of influencer marketing
  
  Operational & Team Leadership
  
  • Lead, motivate, and develop a high-performing Client Management team in a fast-paced, matrixed environment
  • Responsible for the entire client experience inclusive of managing discipline experts across strategy & analytics, performance media, creator, creative and other capabilities that may be staffed and/or required to satisfy client business objectives
  • Ensure consistent adoption of Influential ways of working, client management processes, and tools including Monday.com
  • Responsible for margin delivery and weekly, monthly and quarterly reporting to senior leadership and Enablement leads at Influential
  
  Performance & Client Success
  
  • Monitor and track client performance objectives across all initiatives, ensuring program goals are met or exceeded
  • Maintain a client-first mindset, proactively identifying challenges, roadblocks, and opportunities for optimization
  • Build client trust by overseeing quality of outputs, communication, and overall portfolio performance
  
  Talent Development & Culture
  
  • Build employee capabilities in client correspondence, executive presence, meeting composure, self-awareness, and interpersonal effectiveness
  • Attend and contribute to Client Management All-Staff meetings
  • Stay current on industry trends, creator economy developments, and key client verticals
  • Lead by example, professional appearance and presence including on camera in all meetings internal and external

Qualifications

• 10+ years of experience in client leadership, agency management, or related roles within media, marketing, or influencer ecosystems
  Proven experience leading cross-functional teams and navigating complex holding-company environments
• Strong understanding of influencer marketing, creator-led content, and performance-driven campaigns
• Exceptional communication, organizational, and stakeholder management skills
• Demonstrated ability to manage multiple clients, priorities, and partners with focus, resilience, and attention to detail

Travel & Work Expectations

• Travel required for client and internal meetings
• In-office presence highly recommended at least once per week (distance permitting)

Additional information

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

Compensation Range: USD $150,000.00 - USD $180,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/31/2026.