Proficient with Microsoft Office, especially Excel
Strong interpersonal skills for relationship development
Knowledge of mechanical systems design, installation, and commissioning
Financial expertise in planning, profit management, and ROI
Responsibilities
Lead branch management to implement business strategies
Oversee daily branch operations and brand image
Align operational goals with corporate vision
Facilitate cross-department communication and teamwork
Manage budget, expenses, and branch financial health
Champion a customer-first culture within the branch
Source, recruit, and develop high-performing talent
Benefits
Full portfolio of medical, dental, and vision benefits
401K plan with company match
HSA, FSA, and life insurance offerings
Opportunities for professional development
Inclusive culture through Employee Resource Groups (ERGs)
Career pathing flexibility and mobility options
Full Job Description
The Benefits & Perks...
Base salary range of $225K - $300K
Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match.
HSA, FSA, and life insurance offerings.
Maximize your professional development with our award-winning Learning & Engagement team.
Engage in our "We Care" culture through our ERGs, brought to you by EMBRACE.
Career pathing flexibility and mobility.
Who You Are...
As Vice President/Branch Manager, you are responsible for leading branch management to develop and implement common business strategies throughout the company. This role oversees and directs the day-to-day functions of the branch location, and is responsible for the branch's brand image within the local market and throughout the Company. This person is expected to provide leadership and guidance to all staff, in order to facilitate an environment of continuous improvement and ensure key business performance objectives are met or exceeded. You will be counted on to ensure the growth and profitability of the branch by managing the budget, controlling expenses, prioritizing safety, and building/maintaining customer relationships.
This Position...
Some examples of the work you might do includes:
Advocates and reinforces the guiding principles, wellness program, and safety culture of the Company.
Leadership & Strategy Implementation: The Branch Manager is the driving force behind the branch's strategic direction and overall success. Their primary responsibility will be to align the branch's operational goals with the broader company vision, ensuring both short-term achievements and long-term growth, and to communicate that vision in a manner that inspires the local team. S/he will develop and implement a comprehensive operating plan that integrates corporate objectives into local initiatives, guiding the team to deliver results that meet or exceed business targets. By fostering collaboration with senior leadership, s/he will ensure the branch is not only responsive to immediate demands but also well-positioned for future success.
Cross-Functional Collaboration: The Branch Manager serves as the critical link between the branch and key corporate departments such as LCS, finance, marketing and people and culture. S/he will be responsible for actively facilitating communication and teamwork across these areas, ensuring that local initiatives are seamlessly integrated with company-wide goals. S/he will participate in and drive cross-functional projects that improve operational efficiency, boost financial performance, engage branch employees, and elevate customer satisfaction, ensuring that the branch remains a key contributor to the company's overall success.
Financial Leadership: The Branch Manager takes ownership of the branch's financial health, overseeing forecasting, budgeting, and performance tracking. S/he is responsible for developing and executing business plans that are strategically aligned with the company's growth objectives, optimizing resource allocation and ensuring the branch meets its financial goals. Weekly branch reviews, leadership team meetings, and quarterly offsites to allow for identification of areas for improvement and implement corrective actions where necessary. Additionally, the Branch Manager ensures that all operations are in strict compliance with corporate policies and risk management procedures, optimizing profitability and operational efficiency at every turn.
Customer-Centric Leadership: A core responsibility in this role is to champion a customer-first culture within the branch. The Branch Manager will ensure that customer satisfaction is a top priority, working closely with the team to understand customer needs and provide innovative solutions that drive loyalty, long-term partnerships, and impactful returns for the end user. Through regular engagement with key clients, including on-site visits and personalized service, s/he will foster relationships that solidify the branch's indispensable vision and support its continued market expansion.
Sales Strategist Development: The Branch Manager is instrumental in executing the branch's sales strategy, identifying and nurturing key accounts to drive revenue growth. S/he will work closely with the team to develop relationships with both existing and new clients, positioning the branch for continued success in an evolving market. The Branch Manager's sales expertise and business acumen will enable them to identify emerging markets and services, driving business development initiatives that align with the company's growth ambitions and further enhance the branch's market presence. By partnering with the VP of Sales and General Manager, s/he will be responsible for developing executive-level strategies for "must-win" accounts.
Attractor and Developer of Talent: A strategic talent architect, the Branch Manager takes responsibility for sourcing and retaining top-tier talent in the local market. S/he holds their leadership team members accountable for recruiting and nurturing high-performing individuals, ensuring a strong talent pipeline, identifying current and emerging talent, developing succession strategies, and providing mentorship as needed. In close collaboration with the People & Culture team, the VP of Sales, and the General Manager, they develop short-term and long-term Account Teams, and related field and office succession plans, that provide indispensable customer service and drive revenue growth at Top Accounts.
Operational Excellence: The Branch Manager maintains a laser focus on operational efficiency and risk management. By identifying potential risks within the business and collaborating with the leadership team and Legal and Risk team to mitigate them, they ensure smooth operations. They enforce adherence to corporate policies, procedures, and internal controls, optimizing profitability and efficiency. Through active resource and cost management, the Branch Manager ensures the local business unit consistently achieves financial targets, including positive cash flow and booked margins. The Branch Manager also owns dispute resolution, claims, and customer complaints, driving continuous improvement and ensuring optimal outcomes.
Hearts & Minds Leadership: Partnering with the Regional Safety Director, the Branch Manager fosters a culture of safety that prioritizes both regulatory compliance and internal safety standards. In partnership with local leadership, the team ensures a proactive approach to safety, responding to both positive and negative safety incidents and holding employees accountable for implementing corrective actions. Their efforts in promoting a "Hearts & Minds" safety culture reduces risk and reinforces the company's commitment to safety excellence.
Culture Stewardship: As the owner of the loca culture, the Branch Manager is dedicated to building and nurturing a dynamic, values-driven environment characterized by collaboration, trust, and innovation. As a steward of the company's mission, vision, and values, they ensure that these principles are embedded in the daily operations of their team. The Branch Manager partners with People & Culture to implement programs designed to elevate employee engagement, professional development, job satisfaction, and long-term retention, creating a high-performing workforce that thrives on continuous improvement and shared success.
What You Need...
Bachelor's Degree or equivalent.
10-15 years of industry-specific experience.
Demonstrated ability to engage in effective collaboration and communication (both written and verbal).
Strong computer skills, including proficiency with Microsoft Office (Excel in particular).
Capacity to leverage interpersonal skills to develop and enhance business relationships.
Demonstrated knowledge of mechanical systems, in terms of design, installation, and commissioning.
Strong financial expertise in the areas of planning, gross profit redemption, overhead control, and ROI.
Must have a valid driver's license.
Must have a driving record compliant with the Company's policies and MVR requirements, and consent to ongoing driving record monitoring by the Company.
Ability to travel up to 30% of the time.
Conduct Standards:
Maintains appropriate Company confidentiality at all times.
Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations.
Cultivates and promotes the "Hearts & Minds" safety culture.
Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).
Work Environment:
This position is required to execute job functions and responsibilities in both an office setting and jobsite setting.
In an office environment, this position routinely utilizes standard office equipment, such as computers, phones, copiers, and filing cabinets.
When traveling to a local job site, intermittent exposure to the conditions typically associated with a construction site may be experienced.
Physical Demands:
In performing the duties of this job, the incumbent is regularly required to talk, walk, sit, stand, hear, and possess an appropriate degree of both visual acuity and manual dexterity.
You may occasionally be required to balance, climb, reach, and/or stoop.
This is considered a sedentary work position, which means possible exertion up to ten (10) pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
