Description Position at Solano-Napa Pet Specialty & ER
Practice Manager - 24/7 Specialty & Emergency Veterinary Hospital
Lead the people, operations, and performance of a high-performing specialty and emergency veterinary hospital in Fairfield, CA. At Solano-Napa Veterinary Specialty and Emergency Hospital, the Practice Manager partners with the Regional Director of Operations, Medical Director, specialty and emergency service leads, and Support Center teams to deliver exceptional medical care, an unmatched client and referral partner experience, strong team engagement, and sustainable business results.
What You'll Do- Partner with the Medical Director to lead the hospital, model United Veterinary Care's brand, and maintain consistent, high-quality care and client service.
- Oversee 24/7 hospital operations, including staffing, scheduling, workflows, safety, productivity, and team compliance with hospital guidelines.
- Recruit, train, develop, coach, and retain team members while creating development plans and career pathways.
- Build trusted relationships with clients and referring veterinarians by ensuring timely communication, medical records, discharge summaries, and resolution of concerns.
- Coordinate veterinarian and specialist schedules, including overnight, weekend, holiday, on-call, PTO, continuing education, relief, and locum coverage.
- Partner with hospital and Support Center leaders on annual planning, budgeting, performance goals, labor management, inventory, pricing, and cost of goods.
- Use hospital scorecards, Power BI, financial statements, and key performance indicators to identify opportunities and create action plans.
- Drive caseload and referral growth across emergency and specialty services while supporting an efficient, collaborative hospital environment.
What You'll Bring- Certified Veterinary Practice Manager (CVPM) credential or a bachelor's degree in business administration or a related field preferred.
- At least five years of operations management experience in a medical care facility preferred.
- Specialty, emergency, or 24/7 hospital experience strongly preferred.
- Experience leading multi-department or multi-shift operations.
- Knowledge of sales, marketing, referral relationship development, and veterinary terminology preferred.
- Strong leadership, communication, problem-solving, financial, and organizational skills.
- This is an onsite leadership role that requires a consistent, visible, and actively engaged presence within the hospital to effectively support our team, patients, clients, and daily operations; as such, remote or work-from-home arrangements are not supported for this position.
Schedule & Physical Requirements- Ability to work a flexible schedule, including periodic evenings, overnights, weekends, and holidays, and to support escalations as needed for 24/7 operations.
- Ability to walk or stand for a minimum eight-hour day as needed.
- Ability to stand, walk, stoop, kneel, crouch, and lift, carry, or move up to 40 pounds.
- Ability to follow written, oral, or diagrammed instructions and solve problems involving several variables.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the role.
Benefits - Complimentary Short Term Disability
- Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family
- Company Sponsored Employee Assistance Program (Headspace)
- 401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months of employment
- Florida Blue Insurance Plans with 3 tiered options; Kaiser for CA Residents
- Flexible Spending Account, Health Savings Account or Health Reimbursement Account options
- United Healthcare Dental Insurance; includes a 100% paid premium option for team members
- United Healthcare Vision Insurance options
- Long Term Disability option (paid for by employee)
- Progyny-Fertility and Family Building Support
- Team Member Discounts for Pet Care
- Paid time off-inclusive of sick, personal, and vacation
- Digital Musculoskeletal Support
- Referral Bonus Program
- DailyPay on Demand
- More Benefits discussed in interview
- Salary: $90,000 - $115,000
- Sign on Bonus and Relocation bonus to eligible individuals
Ready to Lead?If you are a collaborative operations leader who can inspire teams, strengthen referral relationships, and help a specialty and emergency hospital thrive around the clock, we encourage you to apply.
