We're looking for a dynamic Practice Manager who thrives in a high-performing, high-touch environment and is energized by the opportunity to lead at one of the most distinctive specialty practices in the city. As Practice Manager at Veterinary Eye Center, you'll take the helm of daily operations alongside Dr. Alex LoPinto, driving both clinical excellence and business success. This is your chance to play a key role in shaping the future of veterinary ophthalmology while mentoring a collaborative, tight-knit team that cares deeply about their patients and each other. From guiding workflows to elevating client service, you'll be the force behind the scenes that keeps our clinic operating at peak performance.
We're seeking someone who leads with integrity, thinks strategically, and is ready to build on the incredible foundation we've already laid. If you're passionate about specialty medicine and want to make a real impact in a place that's anything but ordinary, we'd love to meet you.
What You'll DoOperational Leadership
• Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence
• Oversee the hospital's day-to-day operations, ensuring a smooth and efficient workflow across all departments
• Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance
• Ensure compliance with all applicable local, state, and federal regulations
Team Management & Development
• Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff
• Foster a positive, collaborative workplace that encourages continuous learning and professional development
• Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention
Finance
• Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box
• Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund)
• Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership
• Review monthly P&Ls and help track goals and hospital progress
• Monitor and follow up on accounts receivable to ensure timely resolution
Patient Care & Client Services
• Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction
• Oversee client service standards, including communication, follow-up, and overall experience
• Address escalated client concerns with empathy and professionalism
• Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs
Strategic Planning & Growth
• Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time
• Stay current with trends in veterinary ophthalmology and healthcare operations; integrate best practices into daily workflows
• Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility
Qualifications- Minimum 2 years of leadership experience in a veterinary or medical hospital setting
- Strong understanding of veterinary operations; specialty surgery or ophthalmology experience preferred
- Bachelor's Degree in hospital administration, business management, or a related field preferred
- Excellent interpersonal and communication skills with proven ability to lead and inspire a diverse team
- Demonstrated experience collaborating with clinical leadership to drive hospital-wide goals
- Passion for animal welfare and a deep commitment to delivering exceptional patient care
What Makes This Role UniqueThis is a full-time, in-practice role based at our Hell's Kitchen location. The schedule is Monday through Friday. This position is not remote; onsite presence and engagement are essential to the success of the role. Our practice does not take appointments after 5:30pm, we aren't open on weekends, and we don't have in-patient procedures -
no late-night and no weekend shifts.What We Offer:- The salary range for this role is: $78,000-$85,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies.
- $5,000 sign-on bonus based on experience.
- Comprehensive medical, dental and vision coverage.
- Generous PTO, up to 120 hours of Paid Time Off per year.
- 401(k) with a company match.
- Paid Parental Leave.
- Elective benefits through MetLife
- Employee pet discounts.
- FSA/HSA.
- Discounted pet insurance through MetLife.
Continuing Education:We know great leaders never stop learning. As a Practice Manager, you'll be eligible to receive unlimited CE reimbursement for management courses, leadership conferences, veterinary business seminars, and more. Want to grow as a people leader, business strategist, or industry expert? We've got your back. You'll also have support for travel and the flexibility to attend CE events that align with your goals, allotting up to $1,000 per year for related travel expenses. When you grow, your team thrives, and we're all in on both.
NYS Pay Range
$78,000-$85,000 USD
