5+ years of clinical experience, preferably in specialty or emergency settings
Supervisory or leadership experience is highly valued
Veterinary technician licensure preferred
Strong coaching and team-building skills
Familiarity with clinical protocols and OSHA guidelines
Proficient with digital medical records and scheduling tools
Collaborative problem-solver with strong emotional intelligence
Responsibilities
Lead and mentor clinical support staff, handling hiring and performance reviews
Manage daily operations, including scheduling and workflow assessment
Engage in patient care with a 50/50 split between management and clinical duties
Support the clinical team during busy periods and address operational issues
Develop and uphold clinical protocols, ensuring compliance with regulations
Identify opportunities for process improvement and risk reduction
Collaborate with hospital leadership to enhance patient care and support services
Benefits
$5,000 sign-on bonus
$2,000 retention bonus
Medical, dental, and vision insurance
401k with matching contributions
Paid time off and continuing education allowance
Tuition reimbursement
Discounts on pet care and pet food
Paid volunteer time
Uniform allowance
Full Job Description
Clinical Support Manager, Hickory Veterinary & Specialty Hospital Plymouth Meeting, PA | Full-Time | $79,000-$93,000/year, based on experience
$5,000 Sign-on Bonus + $2,000 Retention Bonus
Schedule You'll work four 10-hour shifts each week (40 hours).
Weekdays
You'll work Monday through Friday, with one set weekday off each week (Tuesday or Wednesday).
Three of your weekday shifts run 7am-5pm, and one runs 10am-8pm.
Weekends
You'll work every third weekend (Saturday and Sunday).
On your weekend rotation, you'll also have the Friday before and the Monday after off
Why HVSH Medical/Dental/Vision • 401k with match • PTO + CE allowance • Tuition reimbursement • Paid Lunch Breaks • Pet care discounts • Pet food discounts • Paid volunteer time • Uniform allowance
What You'll Do
Lead the team. Hire, train, coach, and mentor clinical support staff. You'll also handle performance reviews and resolve conflicts, and you'll build a team culture where people grow and want to stay.
Run daily operations. Build department schedules, manage workflow, and assess staffing needs.
Remain actively involved in patient care. This is a hands-on leadership role with an expected 50/50 split between operational management and clinical support. You'll work alongside the team, perform veterinary technician duties, assist with patient care, and provide floor support while leading departmental operations.
Be the go-to leader on the floor. Lead by example, support patient care during busy periods, assist the clinical team when needed, and address operational issues as they arise.
Keep care safe and consistent. Develop and uphold clinical protocols, and ensure compliance with OSHA, AAHA, and state and federal regulations.
Drive improvement. Find opportunities to improve processes, reduce risk, and work more efficiently.
Partner with leadership. Work with our established hospital leadership team to improve patient care and support services, and contribute to broader hospital business decisions.
You'll be one of three Clinical Support Managers. Together, the three of you make sure the hospital has two managers on site every weekday and a manager on site every weekend.
What You Bring
At least 5 years of clinical experience (specialty or emergency experience strongly preferred)
Supervisory or leadership experience (highly valued)
Veterinary technician licensure (preferred)
Strong skills in coaching, team building, and communicating across departments
Working knowledge of clinical protocols, OSHA guidelines, and quality assurance
Comfort with digital medical records and scheduling tools
A collaborative, problem-solving approach and strong emotional intelligence
