Position Summary This position coordinates and oversees the Veterans Claims Section - Hearing/Training Unit. This position has responsibility for program planning, coordination, implementation, and staff supervision. The incumbent provides leadership; allocates resources necessary to implement goals and objectives; and assures compliance with state and federal regulations and policies.
This position collaborates with government professionals and organizations at the federal, state, and local levels in the administration of assigned benefits and service programs. This includes County Veterans Services Officers, Veteran Service Organizations, representatives of the university and technical school system, and the U.S. Department of Veterans Affairs (USDVA).
To view the complete position description, click here .
Salary Information The salary for this position is between $44.00 and 46.59 an hour ($91,520 and $96,907 annually). The Veterans Program Supervisor classification is in pay schedule and range 81-03.
Salaries are dependent on candidate qualifications. Pay for current and new state employees will be set in accordance with the Wisconsin State Compensation Plan in effect at the time of appointment.
Job Details This position is eligible to work remotely up to 90% after an initial training period. Remote work is intended to be performed primarily in the State of Wisconsin. High speed internet access is a requirement of remote work. Remote work options are subject to change based on business needs.
Due to the nature of the position, WDVA will conduct criminal background checks prior to an offer of hire. Candidates for employment in this position must also pass a federal background check.
The incumbent must be accredited by WDVA and the USDVA to provide representation to veterans in the prosecution of their claims within their first year of employment.
Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of appointment. WDVA does not sponsor work or student visas and is not an eligible OPT employer for those with F1 visas. WDVA participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.
Some state travel is required to outstation sites and partner organizations to conduct operational outreach and training.
A twelve-month probationary period will be required.
Qualifications Minimally qualified applicants will have:
- Training in supervisory duties or experience performing lead work (e.g., training staff, setting performance expectations, delegating work to staff members, etc.); and
- Experience collecting data and preparing reports (e.g., monitoring and evaluating program data, responding to requests for statistics, etc.); and
- Experience planning and executing operational outreach and training (in-person and virtual) to engage stakeholders; and
- Experience interpreting statutes, administrative rules, and/or policies.
Well qualified candidates will also have experience:
- Performing supervisory duties (e.g., evaluating work performance, hiring, and onboarding staff, providing coaching, conducting performance reviews, etc.); or
- Reviewing and processing claims (e.g., interviewing clients, reviewing claims with clients, counseling clients regarding procedures, developing comprehensive client files, etc.); or
- Working with benefits programs (e.g., disability, housing, education, employment, etc.); or
- Using VA Federal systems (e.g., Veterans Benefits Administration system (VBMS), or similar case management systems).
How To Apply To be considered for this position, you will need to complete the online application process. For instructions, refer to the following link: Applying to State Service . You will be required to attach a current resume and letter of qualifications.
Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job.For instructions on developing your resume and letter of qualifications for your application and what should be included in these materials, click here .
Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.
Permanent classified state employees who are eligible for consideration (transfer, promotion, or voluntary demotion) should complete the application process as described above by the stated deadline.
Veterans with a 30% or greater service-related disability rating are eligible for non-competitive appointment. If you meet this eligibility criteria, please send a letter of qualifications, resume, DD-214 (honorable discharge), and documentation of your service-connected disability rating (dated within 12 months) to the contact listed below. Current state employees in permanent positions are not eligible for non-competitive appointment.
Questions can be directed to Kevin Roberts at kevin.roberts@wisconsin.gov .
Deadline to Apply All application materials must be received by 11:59 PM on November 2, 2026.
