Opportunity OverviewJoin the 529 & Offbook Support department and play a critical role in supporting operations of mutual fund products. As part of the 529 & Offbook Support department, you will join a key operational area that supports operations of 529, Mutual Fund, and Workplace products and accounts. We are seeking a
Vendor Risk Analyst who thrives evaluating complex problems, bringing strong analytical capabilities, and a passion for collaborating with vendors. In this role, you will support the day-to-day operations of mutual fund products while providing oversight of external vendor performance, helping drive scalability, risk mitigation, and exceptional client outcomes.
Key Responsibilities:- Support the day-to-day operational processes for mutual fund and 529 products, ensuring accuracy, efficiency, and adherence to regulatory and firm requirements.
- Provide oversight of external vendors supporting mutual fund operations by monitoring performance, quality standards, service level agreements, and issue resolution.
- Partner with Operations Risk, Compliance, Legal, Service, internal stakeholders, and external vendors to identify and mitigate operational risks, address process gaps, support regulatory and audit activities, and drive continuous process improvement.
- Independently research, analyze, and resolve complex operational issues and escalations using sound judgment and critical thinking.
- Understand the core business processes performed within the team and applying risk and third-party vendor management practices to identify risks and confirm they are mitigated, where appropriate.
- Drive process improvement initiatives that enhance the client experience, increase efficiency, and create scalability within areas of responsibility
- Assist in the development, implementation, and ongoing monitoring of operational controls and risk management processes.
- Support new product launches, operational enhancements, vendor transitions, and change management efforts by assessing impacts and developing sustainable processes.
- Utilize data and reporting to identify trends, measure performance, and provide actionable insights that support business decisions.
Position RequirementsQualifications:- Bachelor's degree preferred.
- 5+ years of experience in financial services (i.e. brokerage, mutual funds, insurance, asset management, etc.) preferred.
- Demonstrated ability to oversee vendor relationships, monitor performance, and address service-related issues.
- Strong problem-solving skills with the ability to perform qualitative and quantitative analysis to determine appropriate solutions.
- Ability to manage competing priorities and adapt effectively in a changing environment.
- Strong written and verbal communication skills with the ability to communicate effectively across departments and with external partners.
- Experience evaluating and mitigating risk related to vendors and internal processes
- Experience utilizing Microsoft Office products, including advanced Excel skills; experience with Power BI and operational reporting is preferred.
- Ability to analyze, research, and make decisions on non-routine issues independently with minimal guidance.
What We're Looking For:- Someone with strong attention to detail who consistently delivers accurate and high-quality work.
- An adaptable professional who thrives in evolving environments and embraces continuous improvement.
- A self-starter who can navigate ambiguity and independently drive work to completion.
- A collaborative partner who builds strong relationships across teams and with external vendors.
- Someone passionate about improving operational processes and delivering positive outcomes for clients.
Salary InformationEdward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
