Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret/SCI
Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph
Public Trust/Other Required:
None
Job Family:
IT Infrastructure and Operations
Job Qualifications:
Skills:
Cloud Operations, Information Technology (IT), Security
Certifications:
None
Experience:
7 + years of related experience
US Citizenship Required:
No
Job Description:
VDI / Cloud Operations & Maintenance Engineer – TS/SCI Required
Advance how our customers operate while you advance your career. Join GDIT as a VDI / Cloud Operations & Maintenance Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
MEANINGFUL WORK AND PERSONAL IMPACT
As a VDI / Cloud Operations & Maintenance Engineer, the work you will do at GDIT will be instrumental in supporting US Army Intelligence and Security Command (INSCOM). You will play a vital role in solving complex challenges, driving innovation, and delivering smarter solutions for the mission.
- Support Mission Operations: Provide day-to-day operational support and sustainment for enterprise VDI and cloud environments, ensuring systems remain available, secure, and fully operational.
- Collaborate: Partner with customer personnel and cross-functional infrastructure teams including networking, cybersecurity, storage, endpoint, and application support organizations to troubleshoot and resolve complex technical issues.
- Optimize and Improve: Monitor system health, analyze operational trends, and recommend enhancements that improve reliability, maintainability, and overall operational efficiency.
- Maintain Critical Services: Support existing virtual desktop platforms, cloud resources, and infrastructure services in accordance with approved configurations, procedures, and performance requirements.
- Operate and Maintain: Perform daily operations and maintenance activities for enterprise VDI and cloud environments, ensuring consistent service delivery and operational readiness.
- Monitor and Respond: Monitor system availability, performance, capacity, and health metrics, responding to alerts, incidents, and service disruptions in a timely manner.
- Troubleshoot and Resolve: Diagnose and resolve issues involving virtual desktops, virtual machines, operating systems, applications, authentication services, networking, storage, and related infrastructure components.
- Administer Infrastructure: Perform routine administration and maintenance of cloud and virtualization platforms, including provisioning, modification, and decommissioning of resources.
- Support VDI Services: Manage desktop pools, user assignments, profiles, policies, operating system images, and application delivery services within the established VDI environment.
- Implement Updates and Changes: Execute approved patching activities, software updates, configuration modifications, and maintenance actions in accordance with change management procedures.
- Analyze Performance: Review logs, alerts, system events, and performance data to identify root causes and recommend corrective actions.
- Support IT Service Management: Participate in incident management, problem management, service request fulfillment, and operational support processes.
- Document and Maintain: Maintain accurate records of incidents, troubleshooting activities, configuration changes, maintenance actions, SOPs, operational procedures, and system documentation.
- Coordinate Across Teams: Work closely with technical support organizations to resolve infrastructure issues and ensure service continuity.
- Enhance Security and Compliance: Support vulnerability remediation efforts and assist in maintaining compliance with applicable cybersecurity requirements.
- Validate Services: Conduct post-maintenance verification and functional testing to confirm successful implementation and continued service operation.
- Drive Continuous Improvement: Identify recurring operational challenges and recommend improvements to increase system reliability and operational efficiency.
- Provide Technical Guidance: Support knowledge transfer efforts and provide technical assistance to operations and support personnel.
- Support Maintenance Activities: Participate in scheduled maintenance windows and other operational activities as required.
WHAT YOU’LL NEED TO SUCCEED
Bring your technical expertise and operational excellence to GDIT. The VDI / Cloud Operations & Maintenance Engineer must have:
- Education
- Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent combination of education and experience).
- Experience
- 7+ years of systems administration experience.
- 4+ years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure environments.
- Technical Skills
- Experience supporting enterprise VDI and virtualization platforms such as VMware Horizon, Citrix, Azure Virtual Desktop, or equivalent technologies.
- Experience administering Windows-based enterprise environments.
- Strong knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, networking, and core infrastructure technologies.
- Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and performance-related issues.
- Familiarity with cloud technologies including compute, storage, networking, identity, and monitoring services.
- Experience using enterprise monitoring and management platforms.
- Ability to analyze logs, alerts, and performance metrics to diagnose and resolve operational issues.
- Strong communication and collaboration skills with the ability to work independently across multiple technical teams.
- Preferred Technical skills:
- Experience with PowerShell or other scripting languages used for administration and automation.
- Experience with vulnerability management, remediation activities, and cybersecurity compliance requirements.
- Clearance Level: TS/SCI
- Certification(s):
- DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
- IAT II 8570 Baseline Certification -Sec+CE or equivalent
- Desired Computing Environment Certification for Candidates to be considered:
- Any Microsoft Server or Azure Certification
- VMware Certified Professional (VCP)
- Citrix Certified Associate or Professional
- Role requirements:
- Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
- Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
- Travel may be required to support the mission
The likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
10-25%
Telecommuting Options:
Onsite
Work Location:
USA GA Savannah
Additional Work Locations:
USA MD Fort Meade
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
