Location: Savannah, GA (on-site) • Clearance: Active TS/SCI • Type: Full-time • Salary: $145K-160K
The role: As a VDI / Cloud Operations & Maintenance Engineer, you'll keep mission users at a DoD/DoW customer site connected to the virtual desktops and cloud services they depend on every day. You'll monitor system health, troubleshoot across the VDI stack, perform routine maintenance and provisioning, and support security compliance, working closely with network, cybersecurity, storage, and service desk teams.
This position is on-site in Savannah, GA, with occasional travel (up to 25%) to other customer sites, and requires an active TS/SCI clearance.
Minimum Requirements
- Experience: 7+ years of systems administration experience, including 4+ years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure
- Education: Bachelor's degree in a related field (or equivalent experience)
- Certifications:
- Required: Security +
- Required: Azure Administrator Associate
- Desired: VCP or Citrix Certified Associate/Professional
Top Requirements
- Experience supporting enterprise VDI platforms (VMware Horizon, Citrix, Azure Virtual Desktop, or similar)
- Strong Windows systems administration experience
- Working knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, and enterprise networking
- Experience troubleshooting virtual machines, applications, connectivity, authentication, and performance issues
- Familiarity with cloud infrastructure services, including compute, storage, networking, identity, and monitoring
- Experience supporting vulnerability remediation and security compliance activities
Core Responsibilities
- Perform daily O&M for the existing VDI/cloud environment, monitoring availability, performance, capacity, and health, and responding to alerts.
- Troubleshoot and resolve incidents across VDI, virtual machines, operating systems, applications, authentication, networking, and storage, using logs, events, and performance data to find root causes.
- Provision, modify, and decommission virtual machines and resources, and support desktop pools, user assignments, profiles, policies, images, and applications.
- Perform patching, configuration changes, and software updates under approved change management procedures, followed by post-maintenance validation and testing.
- Support incident management, problem management, and service request fulfillment.
- Maintain documentation, SOPs, configuration records, and operational guides, and record incidents, fixes, and changes.
- Coordinate with network, cybersecurity, storage, endpoint, application, and service desk teams, and support vulnerability remediation and security compliance.
- Recommend improvements for recurring issues and provide technical assistance and knowledge transfer to other support staff.
Qualifications
- 7+ years of system administration experience with 4+ years of experience supporting enterprise VDI, virtualization, cloud operations, systems administration, or related infrastructure.
- Experience with one or more enterprise VDI or virtualization platforms such as VMware Horizon, Citrix, Azure Virtual Desktop, or equivalent.
- Experience administering Windows-based enterprise environments.
- Working knowledge of Active Directory, Group Policy, DNS, DHCP, authentication, networking, and enterprise infrastructure services.
- Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and performance issues.
- Familiarity with cloud infrastructure services, including compute, storage, networking, identity, and monitoring.
- Experience with enterprise monitoring and management tools.
- Ability to analyze system logs, alerts, and performance information to diagnose operational issues.
- Ability to work independently and coordinate with multiple technical organizations.
Preferred Qualifications
- Experience supporting VMware, Microsoft Azure, Azure Virtual Desktop, AWS, Citrix, or comparable enterprise platforms.
- PowerShell or other scripting experience for routine administration and operational automation.
- Experience with enterprise storage and networking supporting virtualized environments.
- Experience with vulnerability remediation and cybersecurity compliance.
Compensation & benefits
- Salary range: $165,000-$175,000, based on experience and qualifications
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and 11 paid federal holidays
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