Bachelor's degree in Operations, Industrial Engineering, Finance, or a related quantitative field; MBA or Lean Six Sigma certification is a plus.
5-7 years of experience in operations transformation, operational FP&A, or process improvement, with Finance collaboration.
Proven ability to define baselines and KPI trees linking operational metrics to financial outcomes.
Experience in leading process redesign and change management without direct authority.
Strong data analytics skills, including SQL query writing and dashboard creation in Power BI or Tableau.
Excellent presentation skills, capable of translating complex data into executive-ready formats.
Solid understanding of unit economics and cost structures, preferably in field service or telecom.
Responsibilities
Agree on preconditions for initiatives to deliver promised value and document them alongside business cases.
Hold named business owners accountable for meeting preconditions.
Collaborate with technology and operating leaders to adapt workflows supporting business case value.
Build and maintain KPI trees for initiatives, linking them to P&L lines.
Report monthly on KPI progress and escalate issues to the Director of Business Transformation.
Develop a ranked roadmap of process improvement opportunities and partner with teams to implement them.
Work with Value Realization Manager and FP&A partners to integrate operational results into financial forecasts.
Query relational databases and create Power BI reports to connect operational and financial data.
Synthesize data into clear presentations for leadership, highlighting progress and risks.
Benefits
Opportunity to work autonomously in a high-impact role.
Engagement with cross-functional teams, enhancing collaboration skills.
Access to advanced data analytics tools and methodologies.
Potential for professional development through exposure to finance and operations.
Involvement in strategic initiatives that drive value creation.
Full Job Description
Value Enablement Manager
As the Value Enablement Manager, you will serve as an individual contributor responsible for making sure the financial value promised in approved business cases can be achieved and is achieved. While this role has no direct reports, it requires a high degree of autonomy, process-design maturity, and accountability for outcomes that depend on operating teams outside of Finance. This role will report into the Director of FP&A.
This position is designed for an experienced operations professional in fiber optics who is innately analytical and can work across Finance, technology, and operating leaders. Before launch, you will agree on what must be true for each initiative to deliver its value and collaborate on how the work will change; after launch, you will track operating KPIs. You will build a ranked roadmap of value creation opportunities including process changes, automation, AI, and any initiative that creates value for Metronet.
ESSENTIAL JOB FUNCTIONS:
Agree on the preconditions each approved initiative needs in order to deliver its value (for example, a reduced hiring plan, a changed process mandate, or a named business owner) before launch, and document them alongside the business case.
Confirm every precondition has a named business owner, and hold those owners accountable for delivering it.
Collaborate with the technology delivery team and the operating leader on how the workflow will change, so the process and adoption plan supports the value in the business case.
Build and maintain the baseline and operating KPI tree for each initiative (for example, truck rolls per install or cost per ticket), tied to the P&L line where the value is expected to appear.
Report monthly on KPI and adoption progress against the business case, and escalate gaps and missed preconditions to the Director, Business Transformation.
Build and maintain a ranked roadmap of process improvement opportunities, and partner with operating teams to drive the highest-ranked ones.
Partner with the Value Realization Manager and FP&A business partners so operating results flow into the financial forecast and long-range plan.
Directly query relational databases (SQL) and build Power BI reports to connect operational data sources with financial actuals, reducing reliance on manual spreadsheet consolidation.
Synthesize operational and financial data into clean, slide-based presentations that articulate progress, risks, and decisions needed from leadership, and execute ad-hoc analyses as requested.
Other job-related duties as requested
JOB QUALIFICATIONS AND REQUIREMENTS:
Bachelor's degree in an Operations, Industrial Engineering, Finance, or a related quantitative field. MBA or Lean Six Sigma certification a plus.
5 to 7 years of progressive experience in operations transformation, operational FP&A, process improvement, or, with experience partnering with Finance.
Demonstrated ability to define baselines and KPI trees and to tie operational metrics to financial outcomes.
Demonstrated experience leading process redesign, change management, or continuous improvement work with operating teams without direct authority over them.
Mature data analytics capabilities, including practical experience writing SQL queries and building functional dashboards in Power BI or Tableau.
Strong presentation and business storytelling skills, with the ability to translate detailed quantitative analysis into structured, executive-ready presentations.
Solid grounding in unit economics and cost structure. Experience in field service, telecom, or network infrastructure operations highly preferred.
Willingness to work as a team and independently.
Must be legally authorized to work in the U.S.
About Metronet
Metronet is a fiber optic internet service provider that offers high-speed internet, phone, and TV services to residential and business customers in Indiana, Illinois, and Kentucky. The company was founded in 2005 and has since expanded its network to cover over 80 communities. Metronet prides itself on its customer service and commitment to providing reliable, affordable internet access to its customers.
