Job Description

What will you be doing as a Vacation Sales Ambassador Team Member?
• Persuasively present and sell vacation ownership packages, ensuring customer satisfaction and engagement
• Develop positive relationships with customers and team members
• Set bold goals and work diligently to meet and surpass sales targets, contributing to the team's overall success
• Deliver exceptional service by understanding customer needs and offering tailored vacation solutions
• Provide concierge service by recommending dining and attractions while promoting Hilton Grand Vacations by offering a highly discounted vacation package to one of our destinations
• Participate in ongoing training to enhance your sales skills and product knowledge

What experience are we looking for in team members?
• Successful completion of a criminal background check and drug screen
• Previous sales experience preferred
• Strong verbal and written communication abilities
• Enthusiastic and can-do personality
• Ability to work evenings, weekends, and holidays as needed
• Basic proficiency with CRM tools and sales-related software
• High school diploma or equivalent
• Demonstrated success in commission-based sales across sectors such as luxury goods, insurance, mortgage, hospitality, solar, restaurants, or finance

Responsibilities

Responsibilities:

• Provide guest services to resort guests and visitors.
• Engage with potential customers to determine their vacation needs and preferences.
• Deliver persuasive sales presentations to showcase the benefits of our vacation packages.
• Provide concierge service by recommending dining and attractions while promoting Hilton Grand Vacations through an offer of a highly discounted vacation package to one of our destinations.
• Build and maintain relationships with customers to ensure exceptional customer service.
• Successfully implement Hilton Grand Vacations' sales techniques to achieve sales targets.
• Collaborate with team members to exchange effective strategies and foster collective achievements.

Qualifications

Qualifications

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Qualified candidates must enjoy interacting with guests and an eagerness for upward mobility.
• Commitment to provide world class customer service
• Previous sales experience, preferably in a commission-based role
• Effective communication and collaboration abilities
• Self-motivated with a competitive spirit
• Demonstrated capability to succeed in a fast-paced and goal-oriented work environment.
• Excellent problem-solving and negotiation skills
• Ability to work a flexible schedule including nights, weekends, and holidays.
• At least one year hospitality and/or customer service experience
• Must be proficient in all Microsoft Office applications.
• High School Diploma or GED
• Ability to work on-site at Great Wolf Lodge

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.