Job Summary:
We are seeking User Experience Designers who are passionate about their craft and improving associate experiences. As members of an Enterprise Technology User Experience team, the designers will help shape product decisions that impact employees worldwide. The role involves partnering with Product, UX Research, and Technology stakeholders to envision and design intuitive experiences in a fast-paced and collaborative environment. The team includes UX researchers and designers focused on improving business outcomes by delivering user-centric, intuitive experiences for associates worldwide.
Key Responsibilities:
• Lead the definition of design work and deliver business outcomes across multiple product teams with minimal guidance.
• Partner with product owners to help inform product strategy.
• Collaborate across the organization to drive consistent associate experiences.
• Provide design and product thought leadership.
• Contribute to improving UX design practices and processes.
• Partner with Product leaders to define and prototype product vision.
• Collaborate with UX Research to understand associate needs and synthesize qualitative and quantitative feedback into themes that inform design decisions.
• Communicate design concepts and recommendations effectively to developers, business partners, and executive audiences.
• Build trust with stakeholders, uncover their needs, and influence design decisions.
• Balance business partner needs with feasibility and prioritization while maintaining a design consultancy approach.
• Adapt design approaches to accommodate ambiguity, changing priorities, and new information.
• Contribute to design systems by promoting reuse, scalability, and continuous improvement.
Required Qualifications:
• A digital portfolio available online for review.
• Strong design fundamentals and the ability to apply design thinking and other strategic methods.
• Ability to use sound judgment when working with emerging AI tools such as Figma Make.
• Ability to communicate, present, and tell compelling stories to diverse audiences.
• Curiosity and interpersonal skills to uncover stakeholder needs, influence decisions, and build trust.
• Ability to adapt quickly to ambiguity, change, shifting priorities, and new information.
• Understanding of design systems, including the value of reuse and scalability.
• Familiarity with digital accessibility and WCAG standards.
• Foundation in development knowledge, an affinity for technology, and awareness of industry innovations.
Preferred Qualifications:
• 8+ years of UX or related design experience.
• Degree in a related field such as interaction design, architecture, industrial design, graphic design, or human factors.
• Experience working on large enterprise applications or employee experiences.
• Familiarity with customer support or back-office operations populations.
• Experience working with Agile teams.
• Experience partnering with Product leaders to define and prototype product vision.
• Experience collaborating with UX Research teams to translate qualitative and quantitative feedback into actionable design decisions.
