UTILITY SENIOR SERVICES MANAGER (BILLING DIRECTOR) (CLASS CODE 3095)

Salary: $98,795.00 Annually
Location : 625 St. Joseph St. Suite 101, New Orleans, LA
Job Type: Probationary
Job Number: 11517/3095
Department: Sewerage and Water Board of New Orleans
Opening Date: 05/01/2026
Closing Date: Continuous

Kind of Work

Professional, supervisory, administrative, and technical work directing all activities relating to the Billing and Accounts Receivables Department. The Director of Billing and Accounts Receivables is responsible for monitoring and managing all functional areas of the billing office, including, billing, reimbursement, accounts receivable, and related compliance and privacy requirements. The position is also responsible for the overall performance of SWBNO's billing hearing functions. Position will also function as the second in command to the Chief Customer Service Officer. Work includes planning, assigning and reviewing the work of mid and lower-level managers and providing leadership, personnel and technical guidance to staff.
Minimum Qualifications

1. A Bachelor's Degree in Business Administration, Finance, Management, or related field from an accredited college or university. *
2. Six (6) years of professional, salaried, administrative experience in a similar role. At least two (2) years of this experience must have included supervising a professional staff engaged in Billing, Collections, Bankruptcy and/or Customer Service work, and monitoring and managing budgets.

* Prior to appointment, the hiring agency is required to verify education claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.

NOTE:Domicile requirements are currently waived for the purpose of application**. Residency requirements are waived for all Sewerage and Water Board of New Orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the Sewerage and Water Board. (La R.S. 33:4076). **Additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.
Kind of Examination
A rating of training and experience, weighted 100%. All related previous experience will be considered for qualification purposes; however, credit on the rating of training and experience will only be given for experience gained within the last ten (10) years.

This is an original entrance and promotional examination.

General Information

The Sewerage and Water Board of New Orleans offers a wide variety of competitive benefits. Information on these benefits can be found
01

The supplemental questions are a very important first step in our screening process. Therefore, you are required to complete these questions so that we may initially determine your eligibility for this position. A lack of detail and explanation in the supplemental questions and in your application may result in disqualification for this position. This means you will be ineligible for further consideration in this recruitment process.Please check "yes" to show that you have read and understand this statement.

• Yes
• No

02

Do you have a Bachelor's Degree from an accredited college or university in Business Administration, Finance, Management, or related field?

• Yes
• No

03

If you have a Bachelor's Degree from an accredited college or university, you must provide the following information:a. the name of the institute that issued the degree,b. your college major, andc. date of graduation (month and year).Failure to provide this information will result in the disqualification of your application for this position.If you do not have a Bachelor's Degree type N/A.
04

High School and College diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service. A list of the accepted evaluation services can be found on the National Association of Credential Evacuation Services (NACES) website (www.naces.org).Please check "yes" to show that you have read and understand this statement.

• Yes
• No

05

The Sewerage and Water Board of New Orleans Human Resources Department must verify all educational credentials applicants use to qualify for a position. If you have not already done so, please submit your education credentials to the Sewerage and Water Board of New Orleans Human Resources Department prior to your start date. To ensure you meet this deadline, we suggest you begin the process of obtaining this information. Our office is located at 625 St. Joseph Street, Room 101, New Orleans, LA 70165. You must submit your OFFICIAL college transcript or ORIGINAL college diploma to the Sewerage and Water Board of New Orleans Human Resources Department . We do not accept transcripts/college diploma that have been uploaded to your application. You have three options for submitting OFFICIAL documents to our office: 1. If you are local, bring your original College Diploma into the office so we may make an Official