Bachelor's degree in finance or related field, or 7+ years of experience in liens or collections.
Valid Driver's License.
Strong understanding of utility billing and lien regulations.
Excellent leadership and team management skills.
Proficient in financial software and Microsoft Office Suite.
Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills.
Responsibilities
Oversee operations related to liens and utility billing.
Collaborate with Neighborhood Services Director on collections.
Ensure accurate billing, payment processing, and account reconciliation.
Develop and implement financial policies for lien and water collection services.
Prepare and present financial reports to CFO regarding accounts receivables and payables.
Lead and manage the utility billing and collections team.
Identify areas for cost reduction and revenue enhancement.
Benefits
Group Health/Dental/Vision Insurance available.
Life Insurance coverage equal to one times gross annual salary.
Flexible Spending Accounts and Dependent Care Savings Accounts.
Employee Assistance Program (EAP) offered.
Two to four weeks of vacation based on tenure.
Paid holidays and personal floating holidays.
Tuition Reimbursement and Student Loan Forgiveness options.
Full Job Description
Salary : $77,494.07 - $119,728.34 Annually Location : City Hall - Administration 776 NE 125 St North Miami, FL Job Type: Full-Time Job Number: 2026 -00745 Department: Finance Opening Date: 11/06/2026 Closing Date: 11/11/2026 11:59 PM Eastern
Description
The Utility Billing and Liens Manager is crucial in managing and overseeing the financial aspects of lien management and utility bill collection services. This position ensures efficient and effective operations in these areas, aligning them with the organization's financial policies and goals. Essential Job Functions
Oversees the operations related to liens and utility billing.
Works closely with Neighborhood Services Director on collections of violations and liens.
Ensures accurate and timely billing, payment processing, and account reconciliation.
Develops and implements financial policies & procedures for lien and water collection services.
Ensures compliance with local, state, and federal liens and water collection regulations.
Prepares and presents financial reports to CFO, specific to Accounts Receivables and Accounts Payable related to the liens, water, and sewer.
Oversees the development and maintenance of accounts receivable for all departments
Prepares regular receivable reports for CFO.
Leads and manages the utility billing, liens, and water collections team.
Provides training and development opportunities for team members.
Fosters a collaborative and efficient work environment.
Liaises with directors, including government agencies and service providers.
Addresses and resolves customer inquiries and complaints related to billing and collections.
Develops strategies to improve customer satisfaction and operational efficiency.
Participates in the budgeting process for the finance department.
Forecasts future financial performance related to liens and water collections.
Identifies areas for cost reduction and revenue enhancement.
Leverages technology to improve the efficiency of billing and collections processes.
Stays updated on industry trends and best practices in financial management.
Minimum Requirements
Bachelor's degree in finance or related field or minimum of 7 years of experience in liens, collections, or a related field.
Valid Driver's License
Skills
Strong understanding of regulations and reporting requirements for utility billing and liens.
Excellent leadership and team management skills.
Proficient in financial software and Microsoft Office Suite.
Strong analytical, problem-solving, and decision-making abilities.
Excellent communication and interpersonal skills.
Healthcare
Group Health/Dental/Vision Insurance: HMO and dependent coverage is available
Life Insurance: One times employee's gross annual salary. Dependent coverage is available.
Disability Insurance: Optional coverage available
Flexible Spending Accounts/ Dependent Care Savings Accounts
Employee Assistance Program (EAP)
Wellness Events and Fitness Classes
On-The-Job Injury Benefits: Worker's Compensation and Supplemental Pay Benefits, when applicable
Retirement
Pension: (General Employees) Mandatory participation. Defined benefit plan/Florida Retirement System (FRS)
Pension: (Sworn Police Personnel) Mandatory participation. Defined benefit plan/Florida Retirement System (FRS)
Deferred Compensation: Optional employee contribution to IRA, and 457 Deferred Compensation Plans offered through Mission Square and Corbridge Financial.
Work-Life Balance
Vacation: Two weeks per year; after five years, three weeks; after fifteen years, four weeks. Accumulation starts on date of hire. There is a six-month waiting period for using vacation time.
Holidays: Paid holidays, employee's birthday, and two Floating/Personal Holidays
Sick Leave: Ten days per year; after three years, 11 days; after five years, 12 days. Accumulation starts on date of hire. There is a three-month waiting period for using sick time.
Additional Benefits
Student Loan Forgiveness: The U.S. Department of Education's Public Service Loan Forgiveness (PSLF) Program may forgive your student loan balance after making 120 qualifying payments while working full-time with a governmental agency. For additional information please visit
Tuition Reimbursement
Employee Assistance Trust Fund: A trust fund set up by the City of North Miami to assist employees who are faces with unforeseen emergencies. Participation is on a volunteer basis.
Reduced pricing for Transit and Tri-Rail Passes
Legal benefits coverage available -
Pet Insurance available -
Free City Library Card
Merit Increase: Full time employees are eligible for an annual merit increase.
Salary: Paid on a weekly basis for the previous work week
