5-7 years of experience in satellite communications or related field
Strong knowledge of SatCom and RF technologies
Proficient in IP networking, including routing and switching
Familiarity with Linux OS and Python programming
Understanding of cellular technologies (3GPP) is a plus
Excellent verbal and written communication skills
Electrical and mechanical skills pertinent to satellite communication applications
Responsibilities
Provide Tier 3 operational support for troubleshooting and debugging user terminals
Plan and test new firmware and software releases for user terminals
Train Operations Team and Distribution Partners on new features of user terminals
Collaborate with Dev and System Engineering teams to enhance UT performance
Investigate issues alongside vendor engineers
Document existing standards and processes effectively
Assist in installation and configuration of user terminals
Support high-priority escalations through on-call rotation
Benefits
Flexible working schedules and hybrid/remote work options
Commitment to diversity and inclusion
Focus on sustainability in business practices
Opportunities for professional development and training
Strong work-life balance initiatives
Full Job Description
Job Overview
We are looking for an enthusiastic and skilled User Terminal Operations Engineerto join our team. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.
Who You Are:
As a UT Operations Engineer at OneWeb, you will play a key role in our business growth. You will work with other Operations Engineering and Development teams to provide tier 3 operational support for the early stages of new user terminals deployment, service support escalations, and new system features deployments.
What You'll Do:
Provide Tier 3 Operations Engineer support for User Terminal Service and Operations troubleshooting and debugging
Perform new firmware and software release planning and testing for a variety of UTs
Deliver hands on training of new features and user terminals to Operations Team and Distribution Partners
Work closely with the Dev Engineering and System Engineering to identify issues to improve the performance of UTs
Investigate and reproduce reported issues with UT vendors engineers
Create and maintain documentation regarding existing standards and processes
Provide support for installation and configuration of user terminals
On-site engagement with technical support from Distribution Partners
Support on-call rotation for high priority escalations
Travel up to 20% of the time
What You'll Need:
Systematic and methodical approach to debugging and problem solving
Experience with SatCom and RF technologies
Experience with IP networks (routing and switching)
Working knowledge and use of Linux OS and python programming
Working understanding of Cellular Technologies would be desirable, e.g. 3GPP
Excellent verbal and written communication skills
Understanding of regulatory and test standards related to land maritime and aviation industry
Experience in electrical and mechanical skills required in Satcom
Experience with RF test and measuring equipment
A degree in a related engineering field (information systems, computer science, electrical engineering, computer engineering)
Ability to articulate problems and solutions clearly to both technical and non-technical audience
Where You'll Work:
Virginia, USA, London, UK or Mexico.
This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.
