User Engagement and Training Specialist SME (TS/SCI with a CI Poly)

Vibrint • $80K — $110K *
Chantilly, VA 20152In-Person
Education, Government & Non-Profit
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 4+ years in user engagement, training, or change management for enterprise software in cleared environments.
  • Experience leading hands-on training sessions for graphical user interfaces (GUIs).
  • Skilled in developing instructional materials and facilitating workshops for feature adoption.
  • Ability to simplify complex technical concepts for diverse audiences.
  • Effective collaboration with technical teams and government stakeholders.
  • Experience in gathering user feedback and supporting user acceptance testing (UAT).
  • Proficient in using Microsoft Office, SharePoint, Confluence, or similar documentation tools.
  • Active TS/SCI clearance with a polygraph; high school diploma required (Bachelor’s preferred).
  • Preferred certifications in instructional design, organizational change management, or Agile methodologies.

Responsibilities

  • Lead and conduct training sessions to ensure user proficiency with software applications.
  • Create user guides and instructional materials for new software features and workflows.
  • Facilitate workshops to promote engagement and feature adoption among users.
  • Gather and analyze user feedback to support improvements in usability and training effectiveness.
  • Document training outcomes and recommend adjustments based on user engagement results.
  • Collaborate closely with developers, systems administrators, and product teams during implementation phases.
  • Support user acceptance testing and ensure smooth transition to new software processes.

Benefits

  • Competitive salary and annual merit-based increases.
  • Discretionary bonus program and 401(k) plan with company contributions.
  • 160 hours of paid time off and 11 paid federal holidays.
  • Comprehensive medical, dental, vision, life, and disability insurance.
  • Generous professional development allowance and employee assistance program.
Full Job Description
Required Skills:
  • Possess at least four years of experience supporting user engagement, training, or change management initiatives for enterprise software applications in a cleared environment.
  • Lead hands-on training sessions that help users become proficient with an existing graphical user interface (GUI).
  • Develop and deliver instructor-led training, facilitate workshops, and create user guides and other instructional materials to help users adopt new features and workflows.
  • Explain complex technical concepts in a clear, practical manner to audiences with varying levels of technical expertise.
  • Collaborate effectively with software developers, system administrators, product owners, cybersecurity personnel, and government stakeholders.
  • Gather user feedback, support user acceptance testing (UAT), document training results, and recommend usability improvements.
  • Develop and maintain training content using collaboration and documentation tools such as Microsoft Office, SharePoint, Confluence, or similar platforms.
  • Possess an active TS/SCI clearance with a polygraph.
  • Hold a high school diploma or GED (Bachelor's degree preferred).
  • Certifications in instructional design, organizational change management, Agile, project management, or related disciplines are preferred.


Desired Skills:
  • Support software implementation, user adoption, or training efforts for Federal Government or Intelligence Community (IC) customers.
  • Demonstrate familiarity with Agile software development, DevSecOps environments, and the software development lifecycle.
  • Utilize collaboration and project management tools such as Jira, Confluence, Git, Azure DevOps, or similar platforms.
  • Apply a basic understanding of technologies such as Spring Boot, Docker, Kubernetes, and cloud-based applications to effectively support users and collaborate with development teams.
  • Communicate technical concepts clearly through strong verbal, written, and presentation skills.
  • Build productive working relationships with technical teams and government stakeholders.
  • Demonstrate strong organizational skills while managing multiple priorities and supporting implementation and sustainment activities.
  • Proactively gather user feedback and identify opportunities to improve training effectiveness and the overall user experience.
  • Contribute to the successful adoption of new software capabilities by promoting continuous improvement and user engagement.


Qualifications: TS/SCI + CI Poly

Vibrint's comprehensive compensation package includes but is not limited to: competitive salary; annual merit-based salary increase and discretionary bonus program; 401(k) plan with a company contribution; 11 paid federal holidays; 160 hours of paid time off; medical, dental, vision, life and short- & long-term disability insurance; employee assistance program; and a generous professional development allowance.

Please apply for immediate consideration.

About Vibrint

Vibrint Careers

Joining Vibrint offers an unparalleled opportunity to become part of a leading team of professionals dedicated to pioneering innovation in their industry. As one of the most dynamic companies today, Vibrint is constantly seeking talented individuals who are eager to drive advancements and lead change.

Explore Job Opportunities

Vibrint opens a world of job opportunities across various domains, inviting applicants to bring their unique skills and perspectives. Whether it's through full-time employment or an internship, each position at Vibrint is designed to challenge the professional growth of its team members while contributing to the company's overarching goals.

Experience the Culture and Benefits

Vibrint is committed to fostering a workplace culture that celebrates diversity and encourages professional and personal growth. The company offers a comprehensive benefits package that supports the health, financial security, and well-being of its employees and their families. This commitment to employee welfare is integral to the company's philosophy and operational success.

Innovation and Leadership

At the intersection of technology and creativity, Vibrint stands as a beacon of innovation. The company's leadership is continually pushing the boundaries of what is possible, driving the team towards groundbreaking solutions that redefine industry standards. Employees at Vibrint are not just part of a team but are leaders in their own right, equipped with the best resources to excel at their tasks.

Career Development and Growth

Vibrint believes in nurturing talent and leadership from within. With robust training programs and diversity initiatives, the company ensures that all team members receive the support they need to advance their careers. Networking opportunities within and beyond the company are encouraged, fostering a professional environment rich in collaboration and mutual growth.

Join the Team

Vibrint is actively hiring and looking for individuals who are passionate, curious, and driven. Explore open positions that match your skills and interests on the Vibrint Careers page. Each role is designed to harness the unique capabilities of each team member, contributing to the collective success of the company.

Prepare for Your Interview

Aspiring candidates are encouraged to tailor their resumes to highlight relevant experience and skills that align with the job description. The interview process at Vibrint is an opportunity for mutual discovery, allowing both the company and the candidate to assess fit and potential for long-term success.

Stay Connected

Keep up to date with the latest from Vibrint by following the Careers Blog. Gain insights from insiders, learn tips for your career development, and stay informed about the newest innovations and projects at Vibrint.

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Personalize your subscription to receive job alerts and the latest news tailored to your preferences from Vibrint. Discover the exciting and rewarding career opportunities that await and take the first step towards a fulfilling professional journey with Vibrint. By joining Vibrint, individuals have the chance to work in an environment that values innovation, leadership, and diversity, all while building a rewarding career that encourages continuous learning and development.
Learn more about Vibrint
Industry
Consumer Technology
* Ladders Estimates

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