What you'll do: Shape the Omni Services Experience
- Define the experience vision and design strategy across Auto Care, EV charging, Home, and Travel.
- Connect digital and physical touchpoints so customers can move seamlessly from discovering and scheduling a service online to receiving it in person.
- Simplify complex service options, scheduling flows, and handoffs for customers and the associates who support them.
- Create clear, consistent experiences while accounting for the different needs of each service.
- Translate customer insights, business priorities, operational needs, and behavioral data into opportunities that improve the experience.
- Partner with Product, Engineering, Research, Operations, Analytics, and store and service stakeholders to influence roadmaps and deliver cohesive experiences.
What you'll bring: - Substantial experience designing and delivering consumer-facing digital products, with demonstrated success leading experienced UX designers.
- A portfolio showing exceptional craft in shipped customer experiences, including interaction design, prototyping, and storytelling.
- Experience designing end-to-end journeys that connect digital experiences with physical locations, services, or operations.
- Hands-on, sustained experience using AI-first approaches and tools in everyday work, with concrete examples of impact.
- The ability to navigate complex service ecosystems and turn customer and operational needs into clear, usable experiences.
- The ability to move between long-term experience strategy and detailed design decisions.
- Strong communication and influence skills, with experience aligning partners around a clear customer problem and design direction.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
