Position Summary...What you'll do...Role summary: As
Senior Manager, Commercial Operations, you will lead the design, orchestration, and continuous improvement of the end-to-end client transition from commercial commitment through activation.
This role will transform onboarding from a largely coordinated series of tasks and handoffs into a
scalable, measurable, and increasingly automated operating capability.
You will partner across teams to establish clear pathways, readiness criteria, ownership, workflows, and performance measures for client transitions.
The ideal candidate combines
systems thinking, operational excellence, strong cross-functional influence, and customer orientation. This leader must be able to solve immediate execution challenges while also identifying the structural changes required to support significantly greater scale.
What you'll do: - Own the end-to-end design of the client onboarding and transition journey, from commercial close through operational activation.
- Establish clear stages, milestones, readiness criteria, SLAs, ownership, escalation paths.
- Define standard pathways and exception processes across different client, product, and market scenarios.
- Analyze onboarding cycle time, wait states, manual touches, exception rates, rework, and other sources of friction.
- Build and maintain a prioritized improvement roadmap based on business impact, customer experience, scale, and operational effort.
- Translate client transition needs into clear business requirements for Salesforce, ServiceNow, commercial tools, product workflows.
- Build approaches that can scale across current and future markets or banners.
What you'll bring: - Demonstrated experience designing and improving end-to-end business processes.
- Strong program and change-management skills with the ability to manage multiple interdependent initiatives.
- Experience working across business and technical teams to translate operational requirements into scalable system solutions.
- Strong analytical capability and experience using metrics to identify root causes and drive decisions.
- Demonstrated ability to influence senior stakeholders and drive outcomes without direct authority.
- Experience operating within a complex, matrixed organization.
- Strong executive communication skills with the ability to simplify complex issues and clearly articulate decisions, risks, and tradeoffs.
- Experience with CRM, workflow-management, automation, or enterprise business systems preferred.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...1601 SE 10th St, Bentonville, AR 72716, United States of America
