Position Summary...
What you'll do...
Walmart+ provides an essential membership to Walmart customers, with benefits including free
delivery, gas savings, streaming content, early access to promotions and exclusive offers, mobile
scan and go, and more.
The Walmart+ Benefits Excellence team serves as a voice of the member across Walmart+
benefit experiences. We identify the experience pain points that most impact members,
understand why the experience is falling short, and influence cross-functional operating teams to
improve how members experience their benefits. Our work brings together member feedback,
operational performance, and behavioral data to develop clear recommendations that improve
member trust, engagement, and loyalty.
We are hiring a Senior Manager to help shape the future of Walmart+ benefit experiences. This
role is ideal for someone who enjoys solving ambiguous customer problems, developing an
informed point of view, and influencing teams across a large and matrixed organization to act.
What You'll Do...
• Identify and prioritize meaningful member experience opportunities by combining
member feedback, behavioral and operational data, business priorities, and knowledge of
how Walmart+ benefits operate.
• Translate insights into clear recommendations, including the member problem, size of the
opportunity, root causes, potential solutions, tradeoffs, and expected impact.
• Deeply diagnose member problems and their root causes by understanding the end-to-end
customer experience including the supporting systems and capabilities to determine the
problem root causes across UX and process design, product, or operations.
• Develop hypotheses backed by data evidence to determine why member needs are not
being met and where changes could create the greatest member and business impact.
• Build data-driven business cases that help cross-functional partners and leaders make
informed decisions about priorities, solutions, and investment.
• Influence product, operations, business, analytics, and other partner teams to improve
member experiences, often without direct ownership of their roadmaps or resources.
• Partner with teams through solution development and implementation, ensuring the
original member problem remains central, and that proposed changes meaningfully
address the underlying need.
• Define how success should be measured, connecting operational improvements to
changes in member experience, behavior, engagement, and loyalty.
• Synthesize complex information for senior leaders, communicating the most important
insights, decisions, risks, and recommendations clearly and succinctly.
Skills to be Effective...
• You are deeply customer- and member-oriented, with a strong instinct to understand not
only what went wrong, but why it matters to the person experiencing it.
You are a structured and curious problem solver who can bring clarity to ambiguous
problems and develop thoughtful hypotheses from incomplete information.
• You combine analytical rigor with strong judgment, knowing when the available
evidence is sufficient to form a point of view and when deeper investigation is needed.
• You are comfortable moving between member feedback, operational processes, and
quantitative data to understand an experience end-to-end.
• You can develop a clear recommendation rather than simply presenting data or
performance metrics, and you are comfortable explaining the assumptions and tradeoffs
behind your thinking.
• You are an effective influencer without authority, building trust with partners while
constructively challenging teams to improve the member experience.
• You communicate complex ideas clearly, succinctly, and persuasively through writing,
presentations, and live discussion with senior leaders.
• You think in systems, recognizing how product, process, policy, technology, and
operational decisions interact to shape the member experience.
• You thrive in ambiguity and change and are energized by solving problems where
ownership spans multiple teams.
• You can balance strategic thinking with enough attention to detail to ensure recommendations are grounded in how the business and member experience actually
work.
Preferred Qualifications...
• 5+ years of experience in strategy, operations, consulting, product management, customer
experience, or a related field.
• Demonstrated experience using quantitative and qualitative insights to diagnose complex
customer or operational problems and develop recommendations.
• Experience influencing cross-functional teams in a large, matrixed organization.
• Experience partnering with analytics, data science, product, and/or operations teams.
• Strong executive communication skills, including written narratives, presentations, and
data-driven recommendations.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business, Statistics, Social Science, Communications, or related field and 4 years' experience in retail merchandising, operations management, or related area OR 6 years' experience in retail merchandising, operations management, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading cross-functional teams, Supervisory experience
Primary Location...
1601 SE 10th St, Bentonville, AR 72716, United States of America
