Position Summary...
The Manager, Technology Operations is responsible for managing and supporting technology-enabled operational programs from definition through execution. This individual will partner with cross-functional stakeholders to understand business requirements, translate them into operational and technical needs, and drive solutions that improve efficiency, customer experience, and operational performance.
The role requires a strong understanding of data and analytics, including the ability to work with large datasets, identify trends and anomalies, develop actionable insights, and use data to support operational decisions. Experience with SQL, reporting/visualization tools, or similar analytical capabilities is preferred.
The individual will support the configuration, monitoring, and optimization of operational systems and processes. This may include areas such as store and customer serviceability, geographic coverage, delivery areas/catchments, store mappings, and other location-based or fulfillment configurations. Prior specialized catchment experience is not required; however, candidates should be comfortable learning complex operational logic and using data to understand and optimize geographic or network-based configurations.
The role will also manage multiple initiatives of varying complexity, establish goals and milestones, identify risks and dependencies, track performance, troubleshoot operational issues, and coordinate resolution across Product, Engineering, Operations, Analytics, and other business partners. The successful candidate should be comfortable operating in an evolving environment, solving ambiguous problems, and communicating clearly with both technical and non-technical stakeholders.
Key skills to emphasize: Program/technology operations management, data analysis and SQL, analytical problem solving, critical thinking, cross-functional stakeholder management, operational configuration and optimization, ability to learn geographic/catchment concepts, and strong communication and execution skills.
What you'll do...
Job Description
The Manager, Technology Operations is responsible for managing and supporting technology-enabled operational programs from definition through execution. This individual will partner with cross-functional stakeholders to understand business requirements, translate them into operational and technical needs, and drive solutions that improve efficiency, customer experience, and operational performance.
The role requires a strong understanding of data and analytics, including the ability to work with large datasets, identify trends and anomalies, develop actionable insights, and use data to support operational decisions. Experience with SQL, reporting/visualization tools, or similar analytical capabilities is preferred.
The individual will support the configuration, monitoring, and optimization of operational systems and processes. This may include areas such as store and customer serviceability, geographic coverage, delivery areas/catchments, store mappings, and other location-based or fulfillment configurations. Prior specialized catchment experience is not required; however, candidates should be comfortable learning complex operational logic and using data to understand and optimize geographic or network-based configurations.
The role will also manage multiple initiatives of varying complexity, establish goals and milestones, identify risks and dependencies, track performance, troubleshoot operational issues, and coordinate resolution across Product, Engineering, Operations, Analytics, and other business partners. The successful candidate should be comfortable operating in an evolving environment, solving ambiguous problems, and communicating clearly with both technical and non-technical stakeholders.
Key skills to emphasize: Program/technology operations management, data analysis and SQL, analytical problem solving, critical thinking, cross-functional stakeholder management, operational configuration and optimization, ability to learn geographic/catchment concepts, and strong communication and execution skills.
The annual salary range for this position is $80,000.00 - $155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.
Option 2: 5 years' experience in project management, program management, program operations, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
802 Respect Dr, Bentonville, AR 72716, United States of America
