Bachelor's degree in Information Science or Computer Science, or equivalent experience.
1+ years of progressive experience as a Project Manager or Project Lead.
Proficiency in Microsoft Project, JIRA, and Selenium.
Responsibilities
Plan and deliver managed services and implementation projects for enterprise clients.
Collaborate with stakeholders to define project scope, objectives, and timelines.
Manage onshore-offshore teams in a matrixed environment to meet service performance goals.
Apply ITIL practices for incident and change management in service delivery.
Monitor project progress using tools like Smartsheet and JIRA, tracking KPIs and risks.
Coordinate solution design and deployment with consultants and client users.
Drive service improvement and standardization using Six Sigma and Lean principles.
Benefits
Full-time position with a standard 40-hour work week.
Opportunities for professional development and skill enhancement.
Full Job Description
Job Description Project Manager - IT Services and Cloud Solutions
Plan, manage, and deliver multiple managed services andimplementation projects for enterprise clients across ERP, CRM, andcloud-based platforms, including Oracle Fusion, NetSuite, Salesforce, andAzure.
Collaborate with client stakeholders and seniormanagement to define project scope, objectives, timelines, deliverables,and resource requirements based on customer needs and Statements of Work(SOW).
Manage onshore-offshore delivery teams acrossgeographically distributed, matrixed environments, overseeing taskexecution, daily operations, and service performance to meet or exceedService Level Agreements (SLAs).
Apply ITIL-based practices for managing incidents,problems, and change requests within the managed services deliverylifecycle.
Monitor project progress using tools such asSmartsheet, Microsoft Project, and JIRA, tracking KPIs, timelines, risks,budgets, and customer escalations.
Coordinate solution design and deployment activities byengaging functional and technical consultants, system architects, andclient business users.
Drive service improvement, automation, andstandardization of delivery processes, applying Six Sigma and Leanprinciples (Kaizen, BIQ, 5S) to improve productivity, quality, and leadtime.
Conduct regular status calls, delivery reviews, andgovernance/steering committee meetings with customers to ensuretransparency, alignment, and satisfaction.
Ensure compliance with internal quality standards andsupport audit processes, manage documentation, knowledge sharing, andcontinuous improvement across projects.
Lead project handovers, post-go-live support planning,and project closure activities, ensuring knowledge retention and smoothservice transitions.
Assess business implications at each project phase andmonitor progress against deadlines, quality standards, and cost targets.
Qualifications:
Bachelor's degree or foreign equivalency in InformationScience or Computer Science, with one year progressive experience asProject Manager or Project Lead.
Proficiency in Microsoft Project Plan, JIRA andSelenium.
Full time, 40 hour/week.
Mail resume to HR, dotSolved Systems, Inc. at 4900 Hopyard Rd, Suite 285, Pleasanton, CA 94588 or email resume to jobposting@dotsolved.com. Must refer to Job# CAVS2607
