Role description:Dual role: 2/3 Nuclear Quality Management | 1/3 US Country Quality ManagementArcadis is looking to hire US Nuclear & Country Quality Manager to Provide leadership, maintenance and oversight of the Nuclear Quality Management System (NQMS), including agreed billable support to nuclear projects or clients, while managing the priority day-to-day Quality Management System (QMS) activities required for the United States. The role ensures that nuclear and country quality requirements are effectively implemented, monitored and improved.
Role Allocation: 2/3 US Nuclear Quality Manager; 1/3 US Country Quality Manager. Of the Nuclear allocation, approximately one-third is expected to be billable to nuclear projects or clients. Allocation may be reviewed periodically against business demand, risk, regulatory obligations and billable workload.
Location: United States. The role may have global oversight scope for nuclear quality activities. The role holder must meet applicable citizenship, security, client and regulatory requirements needed to undertake assigned nuclear work.
Reporting Lines: Reports directly to the Global Quality Management Systems Director, with a dotted-line relationship to the US Country Director. Works closely with Global Quality leadership and relevant Nuclear business and project leaders.
Role accountabilities:The 2/3 Nuclear and 1/3 Country allocation defines the expected balance of accountabilities. Approximately one-third of the Nuclear allocation is expected to be billable to nuclear projects or clients. This does not remove the requirement to respond to significant nuclear, regulatory, certification or country quality risks when they arise. Priorities, billable workload and capacity should be reviewed periodically with the line manager.
Nuclear quality governance 2/3:- Own the establishment, maintenance and effective implementation of the NQMS across applicable nuclear projects and services.
- Interpret and deploy applicable nuclear quality requirements, including ASME NQA-1, 10 CFR 50 Appendix B, DOE Order 414.1D, ISO/IEC 17025, CSA N286, CSA N299, ISO 19443 and relevant client, contractual and regulatory requirements.
- Monitor changes to nuclear standards and client requirements, assess impacts and develop or revise procedures, controls and supporting content.
- Ensure nuclear quality exceptions, deviations and risks are documented, escalated and managed appropriately.
- Prepare NQMS performance information and chair or support nuclear management review meetings.
Nuclear assurance, audits and competence 2/3:- Develop and maintain a risk-based annual nuclear audit and project assurance plan, coordinating with relevant Country Quality Managers and business leaders.
- Ensure applicable NQMS elements and nuclear activities are audited at the required frequency, including project-specific or supplementary audits where needed.
- Plan, lead or support internal and external nuclear audits; maintain auditor competence; ensure findings and corrective actions are completed promptly and effectiveness is verified.
- Ensure nuclear indoctrination, qualification and training requirements are defined, delivered and supported by retained records.
- Provide specialist nuclear quality guidance to project teams and coordinate quality resources required to support nuclear work.
US country QMS governance 1/3:- Coordinate implementation, administration and monitoring of Global QMS governance, processes and tools across the United States.
- Maintain the US country QMS and support applicable ISO certification arrangements until transition to global certification is complete.
- Act as the US management representative for applicable certification activities and coordinate country participation in internal and external audits.
- Assure applicable US legal, statutory, regulatory and contractual quality requirements are identified and addressed.
- Escalate material QMS risks, exceptions and resource constraints to the Global Quality Management Systems Director and US Country Director.
US quality processes, capability and improvement 1/3:- Implement and maintain country quality processes and procedures, including deviation, non-conformance, corrective action and lessons learned arrangements.
- Coordinate QMS training and communication of changes for US personnel, using a risk-based and proportionate approach.
- Monitor and report US quality KPIs, including deviations, audits, corrective actions, lessons learned and cost of quality, and use trends to target improvement.
- Maintain relevant US QMS information and content within approved Arcadis repositories.
- Promote integration and effectiveness of processes across functions and contribute to the Global Integrated Management System.
Integrated leadership and prioritisation:- Maintain clear priorities across both parts of the role, ensuring nuclear safety, legal, regulatory, certification and significant business risks receive appropriate precedence.
- Build effective relationships with Nuclear leaders, US business leaders, Operations Managers, Project Managers, quality professionals and Global Quality colleagues.
- Plan and deliver the billable element of the Nuclear portfolio, with approximately one-third of the Nuclear allocation expected to support billable nuclear project or client work.
- Coordinate quality resources and provide clear, authoritative and practical advice to support project delivery and business performance.
- Drive continuous improvement, standardisation, effective use of data and proportionate assurance across both portfolios.
Qualifications & Experience:Essential- Bachelor's or master's degree in engineering, science, quality, management or business, or equivalent relevant experience.
- At least six years of progressive quality assurance or quality management experience, with relevant experience in the nuclear sector strongly preferred.
- Working knowledge of ISO 9001 and applicable nuclear quality assurance requirements.
- Demonstrated experience of quality management systems, auditing, non-conformance and corrective action, risk-based assurance and continuous improvement.
- Internal auditor qualification or willingness to complete required training.
- Demonstrated ability to work with and influence senior and cross-functional leaders, and to generate excitement and momentum for a stronger Quality Culture.
- Ability to satisfy applicable US citizenship, client, regulatory, security and access requirements for assigned nuclear work.
Preferred- Experience in nuclear power, US Department of Energy or Department of Defense environments.
- Knowledge of ASME NQA-1, 10 CFR 50 Appendix B, DOE Order 414.1D and ISO/IEC 17025.
- Recognised quality or auditing certification, such as ASQ Manager of Quality/Organizational Excellence or Certified Quality Auditor.
- Experience working internationally or across organisational boundaries in a multinational engineering or professional services business.
- Change management, process improvement, Lean and data-driven performance management capability.
Key performance indicators- Execution of the nuclear audit and assurance plan, including timely closure and effectiveness verification of findings
- Delivery of the agreed billable nuclear quality workload, alongside effective management of non-billable nuclear governance and assurance responsibilities
- Nuclear deviations, non-conformances and corrective action performance
- NQMS compliance and management review outcomes
- US QMS audit, deviation, corrective action and lessons learned performance
- Completion and effectiveness of required QMS and nuclear quality training
- Evidence of risk reduction, continuous improvement and effective stakeholder support
Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year.
The salary range for this position is $85,000 - $115,000. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location.
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