As an Upper Mid-Market Account Manager, you'll drive revenue growth by helping customers expand their use of Absorb, uncovering upsell and cross-sell opportunities. Success in this role requires a deep understanding of each client's business to align Absorb solutions with their goals.
The ideal candidate is a natural relationship builder with a passion for sales, proactive problem-solving skills, and strong communication and presentation abilities. Quotas focus on net retention within the assigned book of business.
What you'll do:- Increase the net dollar retention of your book of business through upsells and cross sells
- Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships
- Generate and close new for opportunities for 'land and expand' within assigned accounts
- Generate proposals and other client facing documentation to assist your sales process
- Identify and develop meaningful client relationships
- Accurately manage and report your sales pipeline monthly and quarterly
- Thoroughly understand Absorb subscription models to effectively answer client questions
- Participate in team meetings and projects to improve sales processes & sales output
- Develop strong internal relationships to support client lifecycle
- Keep up to date with latest product releases and training seminars to ensure thorough product knowledge
What you'll bring:- Post-secondary degree (preferably in business or a related field)
- 5+ years of experience successfully managing client relationships and driving revenue growth through upselling
- Very strong time management and organizational skills
- Very strong verbal and written communication skills
- Outgoing and personable nature with a sales driven attitude, strong team player
- Ability to thrive in a dynamic, fast-paced environment that changes constantly
Additional preferred qualifications:- SaaS (or Technology) sales experience
- Experience working with a global client base
- Strong MS Office skills - primarily Excel and PowerPoint
- Fluency in additional languages
- Experience working with industry tools such as Salesforce
Technologies we use:- AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat
Are you ready to become an Absorber?What we offer:- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
