Job Summary At its core, this position serves as IU's Slate Captain, combining deep functional Slate expertise with leadership of a Business Analysis team focused on reimagining, building, and continuously improving IU's admissions technology ecosystem. The role requires broad knowledge of admissions technologies, strong business process redesign and project leadership capabilities, and the ability to translate enrollment needs into effective, scalable technology solutions.
Department Specific Responsibilities
- Serves as the enterprise functional lead and "Slate Captain" for UES, providing strategic and hands-on leadership for Slate Customer Relationship Management (CRM) and related admissions technologies supporting undergraduate, graduate, online, and regional campus enrollment operations.
- Provides hands-on functional expertise for Slate, including system configuration, workflow design and management, communications, permissions, testing, troubleshooting, operational maintenance, and continuous improvement.
- Leads and develops a team of Business Analysts responsible for enrollment technology operations, including ApplyIU, Common Application, Smart Panda Raptor AI, PeopleSoft Student Information System (SIS), and other admissions technologies; provide direction, workload coordination, mentoring, and professional development.
- Provides functional leadership across Slate support and enhancement activities, fostering a seamless, efficient, and student-centered admissions technology experience across IU campuses.
- Partners with campuses, enrollment leaders, and university stakeholders to understand business needs, redesign processes, identify opportunities for improvement, recommend solutions, and promote effective use of Slate and related technologies.
- Leads business process redesign and continuous improvement initiatives that leverage AI, automation, and emerging technologies to improve operational efficiency, user experience, scalability, and student service.
- Collaborates with vendors, consultants, and technical teams to plan and execute system enhancements, integration's, implementations, testing, and issue resolution.
- Establishes and maintains effective functional practices for system documentation, testing, training, knowledge management, and user support to promote consistent and sustainable use of enrollment technologies.
- Provides functional leadership and operational expertise for strategic initiatives related to AI, technology governance, admissions technology planning, and the continued modernization of IU's enrollment technology ecosystem.
General Responsibilities
- Provides highest level of operational leadership and coordination of assigned staff members to define business analysis methodologies and standards; provides direction and guidance on high priority business analysis projects/initiatives.
- Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase business analysis initiatives.
- Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
- Manages high level assignments and allocation of technical resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams.
- Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
- Works collaboratively with other business analysis leaders in recommending standards, best practices, and related policies/procedures.
- Conducts research on emerging technologies, services, protocols/processes, and/or standards in support of business analysis efforts; responsible for the implementation of new protocols/procedures to address business needs.
- Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees and task forces related to business analysis.
Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required- Bachelor's degree in related field
WORK EXPERIENCE
Required- 4 years in related field
- 1 year of management experience
Preferred- 5 years of progressively responsible experience supporting admissions, enrollment management, CRM operations, higher education technology systems, or related business functions
- 1 year of management experience
SKILLS
Required- Proficient written and verbal communication skills
- Maintains a high degree of professionalism
- Demonstrates time management and priority setting skills
- Demonstrates a high commitment to quality
- Excellent organizational skills
- Excellent collaboration and team building skills
- Effectively coaches and delivers constructive feedback
- Instills commitment to organizational goals
- Demonstrates excellent judgment and decision making skills
- Effective conflict management skills
- Builds and manages effective teams
Preferred- Experience analyzing business processes, gathering requirements, implementing technology solutions, and supporting complex operational workflows
- Experience leading projects, coordinating cross-functional initiatives, and facilitating collaboration among a wide variety of stakeholder groups
Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location Bloomington OR Indianapolis campus
This is an in-person position.
Advertised Salary $90,000-$100,000 annually
Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification Career Level: Sr. Operational
FLSA: Exempt
Job Function: General Administration
Job Family: Business Analysis
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Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
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