You will be responsible for leading, supervising and developing employees to meet performance objectives for one or more units or functions, which may include time standards, quality & production goals. You will work with department Manager and/or Assistant Director/Director to develop strategies to improve departmental structure and procedures based on team performance, market requirements, and initiatives as applicable. Typically supervises operational unit and/or functions.
What you will do- Providing employees with coaching, Empower employees with feedback and developmental opportunities and building effective teams, including
- Setting clear expectations and holding employees accountable for performance.
- Overseeing training and development of employees directly and indirectly managed and making effective staffing decisions. Building appropriate bench strength.
- Ensuring employees adhere to legal and operational compliance requirements.
- Providing coaching, direction, and leadership support to team members in order to achieve employee, business and customer results.
- Empowering, challenging and inspiring employees to achieve business results and motivating them through leadership and by celebrating successes.
- Defining short-term goals and objectives for their work group.
- Effectively communicating unit/department/company goals to achieve understanding and acceptance.
- Accountable for managing daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.
- Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
- Accountable for resolution of customer and/or partner questions and complaints.
- Continuously building subject matter expertise by being a student of the business. Demonstrating technical knowledge of policies and procedures.
- Working with Manager and/or Assistant Director/Director in developing and managing budget and with unit planning.
- Resolving escalated issues involving employees, customers, partners, and/or vendors.
- Anticipating potential issues; and analyzing, developing and implementing appropriate solutions.
- Identifying trends and making recommendations to Manager and/or Assistant Director/Director that lead to continuous improvement in quality, productivity and customer/partner experience.
- Developing an understanding of internal operations and how related teams interact to achieve results.
- Driving operational improvements, improving customer service/partner sharing best practices
- Other duties as assigned.
What we offer youWe don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
CompensationSalary range: $66,100-110,100 plus eligibility for annual bonus program
Who you are- Demonstrate ability to communicate effectively with both internal and external customers.
- Must be able to communicate across multiple levels of leadership.
- General understanding of larger organization and operational unit impact to the larger organization.
- Proven ability to manage multiple small to large impact projects in a cross-functional setting.
- Proven ability to lead and manage change (process and/or technology) across the operational unit.
- High school diploma required. College degree or equivalent experience preferred
