Bison Group is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician to provide maintenance and advanced support for customers globally. The successful candidate would be joining a team that provides multiple services in the realm of UC&C to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming with some Public Branch Exchange (PBX) phone support within the enterprise. Responsibilities are based on tiered skill level for resolution supporting customers on all managed DCE/DTE plus scheduled or active Video Teleconferences. Candidate will become familiar with the use of Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC) and various other tools as required.
Responsibilities:- Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.
- Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.
- Experience with Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
- Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
- Ability to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.
- Utilize knowledge of network topology; along with networked hardware and software tools listed above.
- Provide VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
- Utilize ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.
- Perform IOS and Software upgrades.
- Possess understanding of dialing protocols to include H.323, E.164 and SIP.
- Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.
- Assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.
- Perform patching and ensure compliance with network security policies/procedures.
- Creating/reporting notifications according to standard operating procedures.
- Assist in responsibilities and participate in special projects as tasked by Management.
Requirements
Qualifications: Required:
- TS/SCI security clearance with the ability to obtain a CI poly prior to start
- IAT II certification (mandatory)
- CCNA
Desired Certifications:
- Network +
- ITIL Foundations or Agile Foundations
Minimum Education & Experience (One of the following):- High School/GED + 9 Yrs,
- Associates + 7 Yrs
- Bachelors +5 Yrs
- Masters + 3 Yrs
- PhD +1 Yrs
The Bison Group offers benefit options including medical, dental, vision, life, disability insurance, and accrued PTO including vacation, sick leave and holidays.
The listed pay range serves as a general guideline rather than a guaranteed salary. Final compensation is determined by a variety of factors including, but not limited to, role-specific responsibilities; candidate qualifications such as education, skills, and mission-aligned experience; market data, business considerations, internal equity, and any applicable legal or bargaining agreements (if any).
Salary Description
$150,000.00 - $170,000.00
