Underwriting Operations Team Lead

The Team Lead Underwriting Operations will work a hybrid schedule from our Phoenix AZ office Lead MiniCo's Underwriting Support Team and operational workflows, with responsibility for team development, ConceptOne (C1) subject-matter expertise, New Business and Renewal support processes, agency-operations coordination, vendor/BPO governance, system testing, and cross-functional process improvement. Responsibilities: People Leadership & Service Management • Lead, coach, and develop the Underwriting Support team, including cross-training, workload management, and performance expectations. • Monitor team capacity, address bottlenecks, and recommend staffing or workflow improvements. • Conduct regular team meetings, coaching, goal setting, and performance reviews. Systems & Process Ownership • Serve as the primary ConceptOne SME and liaison across Underwriting, IT, Accounting, and vendors. • Troubleshoot system issues and maintain policy, reporting, and data integrity. • Coordinate system updates, business requirements, testing/UAT, and enhancements. Underwriting Operations & Projects • Oversee New Business and Renewal support workflows, policy servicing, vendor processes, and quality controls. • Lead process improvements, audits, system implementations, and special projects. • Support Bill It Now and related Underwriting/Accounting workflows. Compliance & Vendor Management • Partner with Jencap Compliance, Legal, carriers, and corporate teams on regulatory and operational requirements. • Track and implement state and carrier changes related to rates, rules, forms, coverage, and underwriting. • Oversee agent onboarding, appointments, program requirements, and escalations in partnership with Shared Services. • Manage ODEN and other vendor relationships, including SOWs, service expectations, implementation, and issue resolution. • Support carrier and regulatory audits and follow-up activities. Phoenix & Trade Show Support • Provide leadership oversight and occasional support for trade shows and other peak operational needs in Phoenix. Requirements: • 4 to 5 years of progressively responsible commercial insurance, underwriting operations, project management, or comparable experience. • Strong policy-administration-system experience; ConceptOne expertise preferred. • Demonstrated people leadership, process ownership, systems testing, documentation, and vendor-management capabilities. The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement. Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate. Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You're in the right place.