Construction Operations Leader
The Construction Operations Leader drives operational performance for the profit center’s book of business, strengthening execution across cost, quality, speed, service, and data integrity while ensuring the team and operating model can support growth.
This highly visible role is ideal for a leader who builds strong teams, improves operations, and partners closely with underwriting, shared services, and enterprise leaders to connect business priorities with enterprise capabilities and deliver a high-quality broker and customer experience.
Key Responsibilities
Operational Leadership
- Performance & Financial Management: Lead profit center support operations, including staffing, systems, and vendor spend; manage KPIs such as cycle time, data quality, leakage, and service levels; and provide operational insights for monthly management meetings and quarterly business reviews.
- Underwriting Operations & Servicing: Oversee origination and servicing activities across the book of business, including clear, rate, quote, bind, booking, issuance, endorsement, renewal servicing, and related reinsurance or quota share processing; guide subjectivities to completion; and partner with underwriting and service teams to meet SLAs and address delivery gaps.
People, Process & Controls
- People Leadership: Lead, coach, and develop Account Managers, Underwriting Assistants, and Operations Analysts; support hiring, performance management, career development, and workforce planning; and build team capability and a strong talent pipeline.
- Process, Workflow & Systems: Implement and refine standards for submission, renewal, endorsement, and issuance activity; help prioritize systems and tooling enhancements; and identify operational improvements that can be resolved across the organization.
- Data, Governance & Compliance: Promote the accuracy of premium, exposure, and policy data used in financial and actuarial reporting; maintain current process documentation, workflows, and operating guidelines; and support timely resolution of issues that create data, reporting, audit, or compliance risk.
Partnership, Growth & Transformation
- Broker Experience & Business Partnership: Partner with profit center leadership to support a high-quality broker experience through responsiveness, consistency, and strong turnaround times, while ensuring operational execution strengthens broker and customer relationships.
- Enterprise Partnership & Transformation: Serve as a key operating partner between the profit center, shared services, and centers of excellence; support operational scaling for growth; drive adoption of enterprise tools, standards, and initiatives; lead or contribute to automation, digitization, and efficiency efforts; coordinate readiness for product changes, workflow updates, training needs, and launches; monitor service expectations and delivery performance; elevate persistent issues; and represent profit center priorities in planning and capacity discussions.
What You Will Bring to C&F
- Experience & Education: 10+ years of insurance operations experience, including 3+ years in a leadership role with responsibility for budget, headcount, and operational outcomes; bachelor’s degree or equivalent experience required.
- Preferred Credentials & Industry Background: CPCU, AIC, or similar insurance operations designation preferred; experience in executive lines and/or specialty commercial lines underwriting operations preferred.
- Business Scope & Functional Leadership: Experience supporting a comparable book or business unit, ideally $100M+ in premium, and leading teams across multiple functions, including account management and underwriting support/operations.
- Financial & Operational Acumen: Strong understanding of loss ratio, expense ratio, and combined ratio drivers; comfort managing budgets and making thoughtful trade-off decisions in a resource-constrained environment.
- Leadership & Execution: Demonstrated success developing teams in a cross-functional environment, with a strong operational mindset that balances quality, speed, accuracy, and customer experience.
- Improvement & Problem Solving: Comfort with process improvement, technology adoption, and operational innovation, supported by strong judgment, business acumen, and problem-solving capability.
- Communication & Working Style: Detail-oriented, accountable, and focused on follow-through and continuous improvement, with excellent communication and relationship-building skills across all organizational levels.
- Travel: Ability to travel as needed.
What C&F will bring to you
- Flexible work arrangements.
- Competitive compensation package.
- Generous 401K employer match.
- Employee Stock Purchase plan with employer matching.
- Generous Paid Time Off.
- Excellent benefits that go beyond health, dental & vision. Our Wellness programs focus on your family’s complete wellness, including your physical and mental wellbeing
- A core C&F principle is that you manage your career. To support your development, we have a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training available to you.
- A dynamic, ambitious, fun and exciting work environment.
- A spirit of social responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving.
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