Solid grasp of accessibility principles and inclusive design.
Excellent communication skills for presenting design decisions to non-designers.
Comfortable working in a fast-paced, cross-functional team, both independently and collaboratively.
Willingness to travel.
Solid understanding of the latest generation of AI tools in UI/UX design.
Responsibilities
Design end-to-end experiences for self-service solutions, including kiosks and biometric controls.
Conduct user research and usability testing, including on-site observation in airport environments.
Partner with airline and airport clients to design custom solutions based on operational requirements.
Build and maintain design system components in Figma with the engineering team.
Ensure accessibility (WCAG, ADA) and multilingual design across all touchpoints.
Collaborate with business analysts, architects, and developers for feasible and implementable designs.
Help evolve the Embross digital experience ecosystem encompassing website and customer journeys.
Collaborate with marketing and external agencies to align product UX and brand systems.
Benefits
Extended health, vision, and wellness benefits.
Employer contribution towards RRSP.
Employee assistance program.
Company events and on-site parking.
Monday-Friday schedule.
Opportunity to design experiences used by millions of travelers worldwide.
Full Job Description
UI/UX Designer
Work Location: Richmond Hill, ON (Hybrid)
About the Role
We're looking for an experienced UI/UX Designer to join our Application and Web product team and help shape the next generation of service automation experiences for global travel. You'll own the design of customer-facing solutions from research through to handoff, working closely with marketing, product managers, and engineers to design user journeys across our portfolio of solutions.
Your designs will be touched by hundreds of thousands of real travelers, on real hardware, in real airports within weeks of shipping.
What You'll Do
Design end-to-end experiences for self-service solutions such as kiosks, self bag drop, biometric and passport control as well as range of agent support solutions and more.- wireframes, prototypes, high-fidelity UI, and motion specs.
Conduct user research and usability testing, including occasional on-site observation in airport environments.
Partner with airline and airport clients to design custom solutions as needed as you translate operational requirements into intuitive passenger flows.
Build and maintain design system components in Figma alongside our engineering team.
Accommodate accessibility (WCAG, ADA) and multilingual design across all touchpoints.
Collaborate daily with business analysts, architects, and developers to ensure designs are technically feasible and faithfully implemented.
Help shape and evolve the Embross digital experience ecosystem, including the corporate website, product storytelling, customer journeys, and web-based user experiences.
Collaborate with marketing and external agencies to ensure consistency across product UX, brand systems, and digital touchpoints.
What You'll Bring
8+ years of UI/UX design experience for shipped digital products.
A portfolio demonstrating end-to-end design work, research, IA, interaction design, and visual polish.
Strong proficiency in Figma.
Solid grasp of accessibility principles and inclusive design.
Excellent communication skills you can present design decisions clearly to non-designers and incorporate feedback constructively.
Comfort working in a fast-paced, cross-functional team, both independently and collaboratively.
Willingness to travel
A solid grasp of the latest generation of AI tools and their role in modern UI/UX design flows
Nice to Have
Experience designing for mobile platforms with shipped examples
Experience designing self-service experiences.
General familiarity with HTML/CSS enough to communicate fluently with front-end developers and understand technical constraints
Experience working within or contributing to a design system
What We Offer
Competitive salary with 15% bonus potential
Extended health, vision, and wellness benefits
Employer contribution towards RRSP
Employee assistance program
Company events and on-site parking
Monday-Friday schedule
The chance to design experiences used by millions of travelers worldwide
